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  • Wi-Fi Access for UT Students, Faculty, Staff

    The utexas and utexas-iot Wi-Fi networks provides UT Austin students, faculty, staff, official visitors, and certain affiliated workers high speed Internet access.  Devices must be compatible with one of 802.11 Wi-Fi standards: a, g, n[4], or ac[5] (b is not supported).

    1. utexas should be used by most devices and requires support for WPA2-Enterprise (802.1x).  Select utexas on your device and enter your UTEID and password to connect as prompted.  See KB0010997.
    2. utexas-iot is for devices that only support WPA2-Home or WPA2-PSK.  Register the device at https://network.utexas.edu/.  See KB0017215.

     

    Eduroam is also available to students, faculty, and staff when traveling.  While on campus utexas or utexas-iot should be used (faster and fewer service restrictions).  For assistance configuring devices for Eduroam while traveling see https://network.utexas.edu/eduroam.

    Available to:Students,Faculty and Staff
    Features
    • utexas supports UTEID based logins utilizing WPA2-Enterprise (802.1x).
    • utexas-iot supports Internet of Things (IOT) devices like microscopes, projectors, and Amazon Echoes with WPA-Home or WPA-PSK.  It requires a unique pre-shared key for each device obtained from https://network.utexas.edu/.
    • Provides authenticated and encrypted Wi-Fi connectivity to the university's network and the Internet.
    • No speed limits, prioritized over guest traffic.
    • Protects devices with full-cone Network/Port Address Translation.
    Cost

    None

     

    Service Level Objectives

     

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The utexas and utexas-iot Wi-Fi service has an availability SLA of 99.9% for the core system.

    Individual access points / coverage locations do not have a set SLA and are handled on an as-available basis.  Coverage decisions are funded and made by individual departments.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

     

  • Wi-Fi Access for Visitors

    Basic wireless Internet access is provided to campus visitors via two methods:

    1. utguest:  is an open Wi-Fi network, simply select utguest to connect (no account or coupon required)
    2. eduroam:  is a global roaming network of educational institutions (requires account, see your home institution for details)

    Your use of these services indicates that you have read and accepted the Acceptable Use Policy.  For more information and restrictions see KB0011686.

    UT Austin students, faculty, and staff should use the utexas or utexas-iot Wi-Fi networks which are faster, more secure, and lack the restrictions of these visitor options.  In accordance with state law and UT System rules, UT Austin students, faculty, and staff may not use utguest. Many services have been limited and are monitored to ensure compliance on these networks, and devices may be quarantined for continued use.  To remove utguest from your device see these articles:

    Available to:Guest,Public
    Features

     

    1. utguest
      • Basic wireless Internet access (web and VPN)
      • Visitors may operate a VPN of their choosing to access more Internet services
      • Limited to 10Mbps
      • See https://utguest.org
      • For help and restrictions see KB0011686
    2. eduroam
      • Basic wireless Internet access (web and VPN)
      • Visitors may operate a VPN of their choosing to access more Internet services
      • Requires account from visitors home institution (e.g. user@univ.edu) and enables global roaming across participating institutions
      • Encrypts the over-the-air portion of traffic
      • Limited to 50Mbps
      • See https://eduroam.org
      • For help and restrictions see KB0011686
    Cost

    None

    Service Level Objectives

    Technical Support

    Basic Wi-Fi troubleshooting is available from the ITS Service Desk during university business hours: typically M-F 8:00am to 5:00pm.  Additional support may be provide by the local event or conference resources (check in your conference materials and staff for contacts). 

    eduroam users will need to seek help from their home institutions.

    Routine requests of the ITS Service Desk are typically addressed within one business day.

     

    ITS Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    Wi-Fi Access for Visitors does not have a set service level and will be handled on an as-available basis.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

     

  • Sponsored Visitor Network Access

    Departments can sponsor access for visitors using two different mechanisms. Most visitors will not require sponsorship given the university's complimentary wireless offerings (utguest and eduroam).

     

    Sponsoring Affiliated Workers

    Longer term visitors who require regular access to the network (e.g., visiting researchers on campus for a semester, or long term contractors) will need an Affiliated Worker EID to access the utexas Wi-Fi network.  Note that many visitors from other educational institutions will likely use eduroam.

    Visitors in this role will need to create a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to assign the correct affiliations and entitlements in the EID system. For more information on affiliated workers, refer to the "Privileges" section on the the Introduction to University Affiliate Positions documentation.

     

    Sponsoring Guests on utexas

    In limited circumstances a department TSC may sponsor a guest ID to use on the utexas Wi-Fi network. The sponsoring department incurs liability for the guest's activity while on the utexas network and is solely responsible for end-user support for the guest's devices. Guest IDs created in this manner only function on the utexas Wi-Fi and will not grant access to any other services requiring a UT EID.

    Departments should consult with their Technical Support Contact (TSC) to seek sponsorship assistance.  ITS is unable to sponsor visitors for a department.

    Note: Sponsored guest accounts will not be able to register devices on utexas-iot. Device registration for utexas-iot requires a UT EID, and sponsored guest accounts are not part of the UT EID system.

     

     

    Available to:Faculty and Staff
    Features
    • Provides departments a mechanism to sponsor visitor access
    Cost

    None

    Service Level Objectives

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically responded to within one business day. UT Service Desk staff and TSCs may escalate requests as needed.

     

    UT Service Desk
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    Visitor sponsorship does not have a set service level and will be handled on an as-available basis.

     

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.