Report Poor Wi-fi Performance in the Dorms
Number of views : 11
Article Number : KB0012318
Published on : 2022-07-05
Last modified : 2022-07-05 14:13:40
Knowledge Base : IT Public Self Help
Students living in residence halls can report poor Wi-Fi signal strength in their rooms by contacting the ITS Service Desk (512-475-9400, or email firstname.lastname@example.org).
Please have the following information available to provide the Service Desk consultant or include in your email.
- Building and Room Number (e.g. SJH 1.100)
- Description of problem (e.g. "Very low Wi-Fi signal strength" or "Wi-Fi disconnects frequently")
Additional information that would also be helpful to include:
- Your device(s) on which the problem was observed (e.g. laptop, tablet, phone)
- Approximate time when you experienced the problem (e.g. "between 7-10pm")
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