Report Poor Wi-fi Performance in the Dorms
Number of views :
10
Article Number :
KB0012318
Published on :
2023-07-28
Last modified :
2023-07-28 19:09:40
Knowledge Base :
IT Public Self Help
Students living in residence halls can report poor Wi-Fi signal strength in their rooms by contacting the UT Service Desk (512-475-9400, or email help@utexas.edu)
Please have the following information available to provide the Service Desk consultant or include in your email.
- Building and Room Number (e.g. SJH 1.100)
- Description of problem (e.g. "Very low Wi-Fi signal strength" or "Wi-Fi disconnects frequently")
Additional information that would also be helpful to include:
- MAC address of your device(s) on which the problem was observed
- Approximate date and time when you experienced the problem (e.g. "Monday, between 7-10pm")
Thank You! Your feedback has been submitted.