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Wi-Fi Access for Visitors

Number of views : 49
Article Number : KB0011686
Published on : 2019-01-08
Last modified : 2019-01-12 17:27:31
Knowledge Base : IT Public Self Help

Visitors to Campus

Visitors to campus have two options for Wi-Fi Internet access:

  1. utguest:  no account needed
  2. eduroam:  account at participating institution needed 

How to use utguest

  1. From your Wi-Fi settings, select utguest from the list of available networks

That's it, no accounts, codes, coupons, or click-throughs needed.  utguest is an "open Wi-Fi network", meaning there is no encryption support or means of contacting you if there is a problem with the device.  Learn more at https://utguest.org.

Limited support for connecting your devices is available from the ITS Service Desk (512-475-9400, help@its.utexas.edu).  Note the restrictions below.

 

How to use eduroam

Refer to instructions from your home institution-- they may be manual or utilize installer software.  In general:

  1. From your Wi-Fi settings, select eduroam from the list of available networks
  2. Your device will prompt for username and password. Typically of the form: jdoe@someschool.edu
  3. You may be asked to accept/trust the eduroam certificate
  4. For UT Austin persons traveling to other institutions, instructions are in https://network.utexas.edu/eduroam.

Contact your home institution for support connecting your device.  Note the restrictions below.

 

Restrictions

  • All usage is subject to the university's Acceptable Usage Policy and is monitored by the Information Security Office.  Devices may be quarantined for any reason.
  • Device must support one of: 802.11a/g/n/ac
  • The utguest and eduroam Wi-Fi networks enable basic Internet access.  Visitors may use Virtual Private Networks for network services beyond web and VPN.  Allowed traffic includes:
Service Protocols/Ports Allowed
 Web

TCP 80, 443, 8080, 8443

UDP 443

 VPN

PPRP - IP 47; TCP 1723

L2TP - IP 50, 51; UDP 500, 1701, 4500, 10000

OpenVPN - TCP/UDP 443 & 1194

Mail

IMAP - TCP 143, 220, 993

POP - TCP 110, 995

SMTP - TCP 465

  • This public wiki page compares VPN offerings.  Note, TCP based VPN services may be required due to use of carrier grade Network Address Translation (NAT/PAT).  For example, many OpenVPN derivatives will offer TCP as a transport option which should be chosen over UDP.
  • Bandwidth rate limits are in place to maintain adequate service levels for all users.
    utguest 10Mbps
    eduroam 50Mbps
    utexas no limit, prioritized
  • The university does not restrict content on these networks.
  • These networks are not part of the university's network, and may lack access to university resources.
  • In accordance with state law and UT System rules, UT Austin students, faculty, and staff may not use utguest. University services have been blocked or limited from utguest and eduroam, and are monitored by the Information Security Office to ensure compliance.  Devices may need utguest deleted from their profiles, and eduroam lowered in preference to the utexas Wi-Fi network to function well.

  

 

 


 

Sponsoring Visitors, Guests, and Affiliated Workers

Departments can sponsor access for visitors using a few different mechanisms. ITS does not create or sponsor guest accounts for department visitors.

 

 

Sponsoring Affiliated Workers

Longer term visitors who require regular access to the network (e.g., visiting researchers on campus for a semester, or long term contractors) will need an Affiliated Worker account to access the utexas Wi-Fi network.

Visitors in this role will need to create a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to assign the correct affiliations and entitlements in the EID system. For more information on affiliate workers please see the Introduction to University Affiliate Positions page; see the Public Network Access notes in the Privileges section for details.

 

Sponsoring Guests on utexas

In limited circumstances a department TSC may sponsor a guest ID to use on the utexas Wi-Fi network. The sponsoring department incurs liability for the guest's activity while on the utexas network and is solely responsible for end-user support for the guest's devices. Guest IDs created in this manner only function on the utexas Wi-Fi and will not grant access to any other services requiring a UT EID.

Departments should consult with their Technical Support Contact (TSC) to seek sponsorship assistance.

 

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