What is Changing With the Wi-Fi Certificate?

Beginning February 15, 2023, users on campus will be prompted to trust and accept a new certificate when accessing wireless ('utexas' Wi-Fi) or wired General Networks from their phones, tablets, and computers. The previous certificate is expiring as an annual security measure.

Back To Top

How Do I Accept the New Certificate on my Device?

• When connecting to the campus wireless ('utexas' Wi-Fi) or wired General Networks, your device will prompt you to “Trust/Accept” the new certificate.
• Once you click on “Trust/Accept”, you will be connected to the network and no additional action will be necessary.
• Please note that the university has several Wi-Fi networks. This certificate is for the utexas Wi-Fi network only. All university students, faculty and staff should use the utexas or utexas-iot Wi-Fi networks for all university-related business.
• For those who may not be traveling to campus on a routine basis, you will need to “Trust/Accept” the new certificate on your first trip back to campus after February 15, 2023.

Based on data and feedback collected from early deployment at pilot sites, users may see the following on their devices when connecting to the campus wireless ('utexas' Wi-Fi) or wired General Networks after the certificate change.

macOS

iOS

Windows 10

Windows 11

Android

(No warning messages were presented by the Android devices used in testing.)

Back To Top

Has the Certificate Chain Been Updated?

The new and the old certificates have the same certificate chain. This allows devices that are configured to only trust 'DigiCert Global Root CA' to continue to work after the change.

Below is the certificate chain:

Back To Top

How Do I Get Help?

ITS provides several ways to get help with UT online services.

• Phone: 512-475-9400
• Email: help@utexas.edu
• Visit the Service Desk on the ServiceNow website
• Search the IT@UT website for help articles

Back To Top