Wireless Networks (Wi-Fi)
ITS provides the campus community, including students, faculty, staff, official visitors, and affiliated workers with wireless access to the university's network, as well as to the Internet. Wireless connectivity is available in most campus buildings.
Visitors should see "Wi-Fi Access for Visitors" below for options.
All users must abide by the university's Acceptable Use Policy
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Wi-Fi coverage indoors is funded by units occupying the building.
If you find an outdoor space people gather at that needs coverage, send an email to wifioutside@utlists.utexas.edu.
Requests will be routed to individual wi-fi network support units for the following:
- Athletics
- Charter School
- College of Engineering
- College of Fine Arts
- College of Natural Sciences
- College of Pharmacy
- Dean Of Students
- Department of Electrical Engineering
- Jackson School of Geosciences
- LAITS Computer Support
- McCombs School of Business
- Office of the Senior Vice President and Chief Financial Officer
- University Health Services
- University Unions
Any other college, schools or units using this form will be routed to the UT Service Desk where your request will either be resolved, routed or referred.
Help with departmental internet connectivity issues.
No cost.
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical Support
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Email help@its.utexas.edu
The utexas and utexas-iot Wi-Fi networks provide UT Austin students, faculty, staff, official visitors, and certain affiliated workers high speed Internet access. For assistance with Wi-Fi, please click on the Self Help box on this page and click on Getting Started.
Eduroam is also available to students, faculty, and staff when traveling. For assistance configuring devices for Eduroam while traveling see https://network.utexas.edu/eduroam.
- utexas and eduroam support UTEID based logins utilizing WPA2-Enterprise (802.1x).
- utexas-iot supports Internet of Things (IOT) devices like microscopes, projectors, and Amazon Echoes with WPA-Home or WPA-PSK. It requires a unique pre-shared key for each device obtained from https://network.utexas.edu/.
- Provides authenticated and encrypted Wi-Fi connectivity to the university's network and the Internet.
- No speed limits, and is prioritized over guest traffic.
- Devices are protected at the border of campus with full-cone Network/Port Address Translation.
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Technical Support
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. Service Desk staff may escalate requests as needed.
UT Service Desk
(512) 475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Service Availability
The utexas and utexas-iot Wi-Fi service has an availability SLA of 99.9% for the core system.
Individual access points / coverage locations do not have a set SLA and are handled on an as-available basis. Coverage decisions are funded and made by individual departments.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
Basic wireless Internet access is provided to campus visitors via two methods:
- utguest: is an open Wi-Fi network, simply select utguest to connect (no account or coupon required)
- eduroam: is a global roaming network of educational institutions (requires account, see your home institution for details)
Your use of these services indicates that you have read and accepted the Acceptable Use Policy. For more information and restrictions see KB0011686
UT Austin students, faculty, and staff should use the utexas or utexas-iot Wi-Fi networks which are twenty times faster, more secure, and lack the restrictions of these visitor options. In accordance with state law and UT System rules, UT Austin students, faculty, and staff may not use utguest. Many services have been limited and are monitored to ensure compliance on these networks, and devices may be quarantined for continued use. To remove utguest from your device see these articles:
- utguest
- Basic wireless Internet access (web and VPN)
- Visitors may operate a VPN of their choosing to access more Internet services
- Limited to 10Mbps
- See https://utguest.org
- For help and restrictions see KB0011686
- eduroam
- Basic wireless Internet access (web and VPN)
- Visitors may operate a VPN of their choosing to access more Internet services
- Requires account from visitors home institution (e.g. user@univ.edu) and enables global roaming across participating institutions
- Encrypts the over-the-air portion of traffic
- Limited to 50Mbps
- See https://eduroam.org
- For help and restrictions see KB0011686
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Technical Support
Basic Wi-Fi troubleshooting is available from the ITS Service Desk during university business hours. Additional support may be provide by the local event or conference resources (check in your conference materials and staff for contacts).
eduroam users will need to seek help from their home institutions.
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. Service Desk staff may escalate requests as needed.
ITS Service Desk
(512) 475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Service Availability
Wi-Fi Access for Visitors does not have a set service level and will be handled on an as-available basis.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
Departments can sponsor network access for visitors using the following mechanism. Most visitors will not require sponsorship given the university's complimentary wireless offerings (utguest and eduroam).
Sponsoring Affiliated Workers
Longer term visitors who require regular access to the network (e.g., visiting researchers on campus for a semester, or long term contractors) will need an Affiliated Worker EID to access the utexas Wi-Fi network. Note that many visitors from other educational institutions will likely use eduroam.
Visitors in this role will need to create a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to create a University Affiliate position and assign the Network Access privilege.
- Provides departments a mechanism to sponsor visitor access
None
Technical Support
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. TSCs and Service Desk staff may escalate requests as needed.
UT Service Desk
(512) 475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Service Availability
Visitor sponsorship does not have a set service level and will be handled on an as-available basis.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.