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Residence Hall Network (Resnet)

Residence Hall Network (Resnet)

Resnet (Residence Hall Network) provides both wireless and wired internet service to the university's residence halls.

 

 

 

All users must abide by the university's Acceptable Use Policy

 

  • Resnet Data Plan

    There are no longer charges for data plans.

    Available to:Students
    Features
    • 802.11a/g/n/ac Wi-Fi network connectivity in rooms and common areas in the university residence halls
    • Gigabit wired network connectivity in all rooms

     

    Please note: as with other campus resources, we expect that our UT community will use the network with the understanding that it is a shared resource as outlined in the Acceptable Use Policy.  ITS will, as it does for other computing resources, manage excessive consumption and may limit individual users’ speeds to ensure good performance for all users.  ITS will communicate with individuals consuming excessive data to determine if there is an academic need behind the usage and how to support it. Individuals limited because of excess consumption will still be able to use the network for standard academic or business functions (e.g. data access is fast enough for Canvas, web browsing, and common Internet applications).

     
    Cost

    None

    Service Level Objectives

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The Resnet service has an availability SLA of 99.9% for the core system.

    Individual ports / rooms do not have a set SLA and are handled on an as-available basis during university business hours.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.