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UT Drupal Kit

The UT Drupal Kit (UTDK) is a custom distribution of the open-source Drupal content management system (CMS), designed primarily for use on public-facing websites. The UT Drupal Kit aims to simplify the development of websites and improve accessibility compliance by providing a centrally-maintained University-branded theme, drag-and-drop page layout tools, a collection of custom content components, and optional add-ons for specific use cases such as News, Events, and Profiles.

The UT Drupal Kit is available as three separate service offerings, depending on the needs of the customer and project.


UT Drupal Kit - ManagedUT Drupal Kit - CustomUT Drupal Kit - Self-managed
Pantheon hosting required?YESYESNO
Request processRequest formEmail drupal-kit-support@utlists.utexas.edu to initiate a projectSelf-service - Start with documentation
BASE FEATURES
UT-branded "Forty Acres" themeIncludedIncludedIncluded
Flexible page layoutsIncludedIncludedIncluded
Preconfigured content componentsIncludedIncludedIncluded
Drag-and-drop page builderIncludedIncludedIncluded
Embeddable Twitter feedsIncludedIncludedIncluded
Preconfigured WYSIWYG editorIncludedIncludedIncluded
ADD-ON CONTENT FEATURES
Profile featureIncludedAvailable by requestAvailable via self-service
News featureIncludedAvailable by requestAvailable via self-service
Event featureIncludedAvailable by requestAvailable via self-service
AUTHENTICATION AND AUTHORIZATION
UT EID authentication for site editorsIncludedAvailable by requestAvailable by request - PANTHEON ONLY
Restrict access to content based on EID attributesNot availableAvailable by requestAvailable via self-service
ROLES AND PERMISSIONS
Preconfigured content editor roleIncludedIncludedIncluded 
Preconfigured site manager roleIncludedNot includedNot included
SEARCH AND SEO
Metatag configurationIncludedIncludedIncluded
Google Programmable Search EngineIncludedAvailable by requestAvailable via self-service
ANALYTICS
Google Tag Manager/Google AnalyticsIncludedAvailable by requestAvailable via self-service
CUSTOMIZATION OPTIONS
Theme customizationsNot availableAvailable by requestAvailable via self-service
Custom content typesNot availableAvailable by requestAvailable via self-service
Custom ViewsNot availableAvailable by requestAvailable via self-service
Additional Drupal contrib modulesNot availableAvailable by requestAvailable via self-service
Add or modify text formatsNot availableAvailable by requestAvailable via self-service
Modify rich text editor configurationNot availableAvailable by requestAvailable via self-service
SUPPORT
Online documentationIncludedIncludedIncluded
Ticket-based supportIncludedIncludedIncluded
Customized trainingAvailable by requestAvailable by requestAvailable by request
MAINTENANCE AND UPDATES
Automated CMS updates with visual regression testingIncludedIncludedOptional - requires Pantheon hosting
Migration to future major versionsIncludedAvailable by requestSite owner responsibility
COSTPantheon hosting chargesPantheon hosting charges + $500 annual maintenance fee + hourly charges for customizations, bug-fixes, etc.Variable - depends on hosting choice

  • UT Drupal Kit - Custom

    “UT Drupal Kit – Custom" provides customers with all the features and benefits of the “UT Drupal Kit – Managed" service, but with additional options for customizations such as adding new content functionality or customizing the branding or look-and-feel of the site.

    “UT Drupal Kit – Custom" sites are managed and supported by ITS staff and are hosted in the Pantheon Web Hosting service. Costs include an annual support and maintenance fee, hosting costs from the Pantheon Web Hosting service, and any hourly costs incurred for the development and support of customizations to the site. 

    Available to:Faculty and Staff
    Features

    The following features are included by default with all "UT Drupal Kit - Custom" sites:

    • Cloud hosting on the Pantheon Web Hosting service
    • UT-branded "Forty Acres" theme with responsive design
    • Preconfigured content components
    • Drag-and-drop page layout tool
    • Embeddable Twitter feeds
    • Preconfigured WYSIWYG/rich text editor
    • Optional add-on features available by request:
      • News
      • Events
      • Profiles
    • Preconfigured roles for content editors
    • Metatag configuration to support Search Engine Optimization (SEO)
    • Google Programmable Search Engine for site search
    • Enterprise Authentication integration for content editor login
    • Automated CMS updates with visual regression testing, managed by ITS

    The following features are available by request for "UT Drupal Kit - Custom" sites at an additional cost:

    • Assistance with Google Tag Manager/Google Analytics configuration
    • Theme customizations/sub-theming
    • Content functionality customizations:
      • Custom content types
      • Custom Views
      • Additional Drupal contrib modules to support site-specific needs
      • Add or modify text formats
      • Modify rich text editor configuration
    Cost

    "UT Drupal Kit - Custom" has three separate cost components:

    • Pantheon hosting costs (varies by site, see Pantheon Service Plans for more information)
    • Annual support and maintenance fee ($500/year)
    • Hourly charges for development and support of requested customizations or bug-fixes (see Web and Consulting Services for current rates)
    Service Level Objectives

    Key Metrics

    Content delivery availability: 99.9% according to Pantheon's elite SLA

    Content editing availability: 99.491%, based on SLA for Enterprise Authentication

    Please note that this SLA is dependent on other campus SLAs and is adjusted as those change.

    Overview

    This document defines the service level agreement for the "UT Drupal Kit - Custom" Web publishing service.

    Service Description

    "UT Drupal Kit - Custom" is a website service provided by ITS, intended to assist organizations with limited technical resources to quickly build content-rich, public-facing Web presences.

    Intended Users

    External users for "UT Drupal Kit - Custom" are students, faculty, staff, parents, the press, and the public at large. External users are able to view publicly accessible content at all times.

    Internal users for "UT Drupal Kit - Custom" are staff, faculty, and personnel from university colleges, schools, and departments who act as content owners or web publishers for the university.

    Supported Computing Environment

    "UT Drupal Kit - Custom" is available exclusively on the Pantheon Web Hosting service.

    Technical Support

    Support for Internal Users

    Internal users should send an email message to drupal-kit-support@utlists.utexas.edu for service requests that do not require immediate attention.

    For website outages and other issues requiring immediate attention (less than 4 hours), internal users should send an email message to drupal-kit-support@utlists.utexas.edu and follow up with a phone call to the UT Service Desk at 512-475-9400 to ensure proper escalation of the ticket.

    Support for External Users

    External users should send an email message to the UT Service Desk at help@its.utexas.edu, which will create a support ticket. Routine requests are typically addressed within one business day within normal business hours (8am-5pm, Monday-Friday).

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page or internal-user distribution lists. Services may not be available during maintenance periods. ITS will notify external users using a maintenance notification on the Alerts and Outages page.

    Scheduled Maintenance

    There are no scheduled maintenance windows for this service. Maintenance and software updates may be deployed to individual sites at any time. All efforts will be made to minimize disruption of delivery of content. Changes for which a noticeable disruption is anticipated will be performed outside of business hours.

    Unscheduled Maintenance

    Tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page and to internal users via internal-user distribution lists.

    Change Notification

    ITS will notify the university community of service availability and service delivery issues via the Alerts and Outages page.

    User Responsibilities

    1. Assign and maintain an on-site departmental contact (liaison) for ITS.
    2. Build site content (text, images, etc.) using the CMS administrative interface.
    3. "UT Drupal Kit - Custom" is approved for hosting Controlled data and Confidential (FERPA) data by the University Information Security Office. See the University ISO Policies on Cloud Services for details. For more information on University Data Classifications, see https://security.utexas.edu/policies/data_classification.
    4. Communicate with UTNIC as needed to request Domain Name Service (DNS) changes for the website.
    5. At least once per quarter, review authorized users for the site and de-authorize or remove accounts for users who no longer require access to the site.
    6. Agree to comply with the following UT Austin standards and policies:
  • UT Drupal Kit - Self-managed

    "UT Drupal Kit - Self-Managed" allows qualified developers and site owners to create and manage their own websites using the UT Drupal Kit distribution, and to host the site on any compatible hosting platform of their choice.

    ITS does not provide development services for maintenance or customizations on sites using the "Self-Managed" option.

    For more information on getting started with "UT Drupal Kit - Self Managed," please refer to the UT Drupal Kit developer documentation at https://drupalkit.its.utexas.edu/docs/.

    Available to:Faculty and Staff
    Features

    The following features are included by default with all "UT Drupal Kit - Self-Managed" sites:

    • UT-branded "Forty Acres" theme with responsive design
    • Preconfigured content components
    • Drag-and-drop page layout tool
    • Embeddable Twitter feeds
    • Preconfigured WYSIWYG/rich text editor
    • Metatag configuration to support Search Engine Optimization (SEO)
    • Preconfigured role for content editors

    The following features are available by request for "UT Drupal Kit - Self-Managed" sites via self-service:

    • Optional add-on features:
      • News
      • Events
      • Profiles
    • Google Programmable Search Engine for site search
    • Enterprise Authentication integration for content editor login (Available only when site is hosted on the Pantheon Web Hosting service)
    • Google Tag Manager/Google Analytics configuration
    • Theme customizations/sub-theming
    • Content functionality customizations, including but not limited to:
      • Custom content types
      • Custom Views
      • Additional Drupal contrib modules to support site-specific needs
      • Add or modify text formats
      • Modify rich text editor configuration
    Cost

    "UT Drupal Kit - Self-Managed" is centrally funded. There is no charge for use of the UT Drupal Kit software distribution itself; separate charges may apply based on the customer's choice for hosting platform.

    Service Level Objectives

    Overview

    This document defines the service level agreement for "UT Drupal Kit - Self-service."

    Service description

    “UT Drupal Kit – Self-managed" is a custom distribution of the Drupal web content management system. It is provided by ITS, and is intended to assist qualified software developers with tools to accelerate the process of building a UT-branded, public-facing Web presence.

    Intended Users

    "UT Drupal Kit - Self-managed" can be used by faculty and staff, including student employees.

    This service does not include hosting or development support from ITS. It is intended for use by units with the required technical skills to install and maintain a Drupal website.

    Supported Computing Environment

    Web server environments must meet the minimum server requirements for Drupal. For additional information, see the "Server Requirements" section of the UT Drupal Kit documentation.

    Technical Support

    Questions on installing and using the UT Drupal Kit can be submitted via email to drupal-kit-support@utlists.utexas.edu, which will open a support ticket. Support is available during normal business hours (Monday-Friday, 8am-5pm). Routine requests are typically addressed within three business days. 

    ITS does not offer formal support for general questions about Drupal site-building and configuration. Informal support for campus Drupal users is available via the UT Drupal users list

    Maintenance

    The UT Drupal Kit distribution is updated on a bi-monthly basis. Bugfixes or security issues may also necessitate out-of-cycle releases at any time.

    New releases are announced via email to the UT Drupal users list and on the web at https://sites.utexas.edu/drupal.

    User Responsibilities

    Users of "UT Drupal Kit - Self-managed" agree to comply with the following UT Austin standarads and policies:

  • UT Drupal Kit - Managed

    “UT Drupal Kit – Managed” provides customers with a fully-configured, fully-managed, cloud-hosted website using the UT Drupal Kit content management system distribution.

    This service is intended to primarily benefit non-technical customers who need to publish a public-facing, UT-branded website on a limited budget and do not have technical resources at their disposal for customization or ongoing support. Customizations to the site’s theme or functionality are not allowed in this service. There is no charge for this service other than the passthrough of hosting costs from the Pantheon Web Hosting service. 

    Available to:Faculty and Staff
    Features

    The following features are included by default with all "UT Drupal Kit - Managed" sites:

    • Cloud hosting on the Pantheon Web Hosting service
    • UT-branded "Forty Acres" theme with responsive design
    • Preconfigured content components
    • Drag-and-drop page layout tool
    • Embeddable Twitter feeds
    • Preconfigured WYSIWYG/rich text editor
    • Add-on content features:
      • News
      • Events
      • Profiles
    • Preconfigured roles for content editors
    • Metatag configuration to support Search Engine Optimization (SEO)
    • Google Programmable Search Engine for site search
    • Enterprise Authentication integration for content editor login
    • Automated CMS updates with visual regression testing, managed by ITS
    • Migration to future major versions of the UT Drupal Kit

    Customizations to the site's theme or functionality are not allowed in this service. Customers wishing to use the UT Drupal Kit and requiring customization for their site should explore either:

    • "UT Drupal Kit - Custom" - Fully-managed and hosted site with customization and development support from ITS
    • "UT Drupal Kit - Self-managed" - Use of the UT Drupal Kit software without development or site management support from ITS
    Cost

    "UT Drupal Kit – Managed" is centrally funded, except for Pantheon hosting costs, which can vary by site based on traffic. Please see Pantheon Service Plans for more information about hosting costs on the Pantheon platform. 

    Service Level Objectives

    Key Metrics

    Content delivery availability: 99.9% according to Pantheon's elite SLA

    Content editing availability: 99.491%, based on SLA for Enterprise Authentication

    Please note that this SLA is dependent on other campus SLAs and is adjusted as those change.

    Overview

    This document defines the service level agreement for the "UT Drupal Kit - Custom" Web publishing service.

    Service Description

    "UT Drupal Kit - Managed" is a website service provided by ITS, intended to assist organizations with limited technical resources to quickly build content-rich, public-facing Web presences.

    Intended Users

    External users for "UT Drupal Kit - Managed" are students, faculty, staff, parents, the press, and the public at large. External users are able to view publicly accessible content at all times.

    Internal users for "UT Drupal Kit - Managed" are staff, faculty, and personnel from university colleges, schools, and departments who act as content owners or web publishers for the university.

    Supported Computing Environment

    "UT Drupal Kit - Managed" is available exclusively on the Pantheon Web Hosting service.

    Technical Support

    Support for Internal Users

    Internal users should send an email message to drupal-kit-support@utlists.utexas.edu for service requests that do not require immediate attention.

    For website outages and other issues requiring immediate attention (less than 4 hours), internal users should send an email message to drupal-kit-support@utlists.utexas.edu and follow up with a phone call to the UT Service Desk at 512-475-9400 to ensure proper escalation of the ticket.

    Support for External Users

    External users should send an email message to the UT Service Desk at help@its.utexas.edu, which will create a support ticket. Routine requests are typically addressed within one business day within normal business hours (8am-5pm, Monday-Friday).

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page or internal-user distribution lists. Services may not be available during maintenance periods. ITS will notify external users using a maintenance notification on the Alerts and Outages page.

    Scheduled Maintenance

    There are no scheduled maintenance windows for this service. Maintenance and software updates may be deployed to individual sites at any time. All efforts will be made to minimize disruption of delivery of content. Changes for which a noticeable disruption is anticipated will be performed outside of business hours.

    Unscheduled Maintenance

    Tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page and to internal users via internal-user distribution lists.

    Change Notification

    ITS will notify the university community of service availability and service delivery issues via the Alerts and Outages page.

    User Responsibilities

    1. Assign and maintain an on-site departmental contact (liaison) for ITS.
    2. Build site content (text, images, etc.) using the CMS administrative interface.
    3. "UT Drupal Kit - Managed" is approved for hosting Controlled data and Confidential (FERPA) data by the University Information Security Office. See the University ISO Policies on Cloud Services for details. For more information on University Data Classifications, see https://security.utexas.edu/policies/data_classification.
    4. Communicate with UTNIC as needed to request Domain Name Service (DNS) changes for the website.
    5. At least once per quarter, review authorized users for the site and de-authorize or remove accounts for users who no longer require access to the site.
    6. Agree to comply with the following UT Austin standards and policies: