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Phone Support

Phone Support Self Help
Service Management
  • College, School, Unit Phone Support

    Departmental telephone support requests. 

     

    Requests will be routed to the support groups associated to the following CSUs (College, Schools, Units):

    • Athletics
    • Academic Technology Services (ATS) Customers
    • Charter School
    • College of Education
    • College of Engineering
    • College of Fine Arts
    • College of Natural Sciences
    • College of Pharmacy
    • Dean Of Students
    • Department of Electrical Engineering
    • Jackson School of Geosciences
    • Managed IT Support (MITS) Customers
    • McCombs School of Business
    • Office of the Senior Vice President and Chief Financial Officer
    • University Health Services
    • University Unions

    Any other CSUs using this form will be routed to the UT Service Desk where your request will either be resolved, routed or referred.

    Available to:Faculty and Staff
    Features
    • Help with telephone issues.
    • Move telephone
    • Add new line
    • Caller ID
    • Voice mail
    Cost

    No cost.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu