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Backing up computer data to a secure offsite location is a critical function of computer systems management because it protects against data loss.

  • UTBackup

    Home | UTBackup Cloud Essential Information | TSC Reporting Tools | Quick Start Guide | FAQ & Links


    Link: UTBackup Cloud Project

    UTBackup provides an enterprise-level, centralized, and automated end-point backup solution for the UT Austin campus. For end users, UTBackup assures peace of mind that their data is being backed up safely and securely. For computer administrators, UTBackup allows for greater data security and integrity, and reduced technical support and infrastructure costs. UTBackup is available for current UT faculty and staff who have departmental technical support.

    Available to:Faculty and Staff
    • Cross-platform: UTBackup supports Windows, Macintosh, and Linux desktop and laptop platforms. UTBackup is not a server backup solution
    • Provides limited open file backup support
    • Every campus department using UTBackup has a UTBackup TSC; that TSC is the first line of support for end users.
    • Allows for data restoration from any computer with a network connection and internet browser
    • Includes maintenance of physical network storage devices and all necessary infrastructure
    • Physical storage devices are housed in a secure location and monitored 24/7
    • All data storage is cloud based as of 1 September 2019

    UT Austin faculty and staff may use UTBackup services at no cost, subject to the following terms:

    • Faculty and staff subsidy applies only to ITS UTBackup services which shall be administered by departmental Information Technology support staff.
    • UTBackup software licensing and maintenance is provided for faculty and staff computers used for university business.
    • General support is provided by the ITS Service Desk in addition to the support provided by departmental IT support staff.
    Service Level Objectives

    Key Metrics

    • Availability: 99.9%
    • Service Request Response: 1 Business Day



    This document defines the service level agreement (SLA) and standard operational procedures (SOP) for the UTBackup Service provided by Information Technology Services (ITS). It also describes the rights and responsibilities of any University of Texas at Austin unit that obtains this service from ITS (Customer).


    Service Description

    The UTBackup service provides current University of Texas at Austin faculty and staff a simple, secure, no-cost, and reliable way to incrementally backup their University owned laptop or desktop workstations. Once installed, UTBackup works quietly in the background so that users can continue to do their work without interruption. While departmental technical support contacts (TSCs) are responsible for managing the service and providing tier 1 support, users have the independence and ability to easily restore files on their own as needed. The UTBackup service appliances are housed in the University Data Centers (UDC).  UTBackup will be entirely cloud based by 1 September 2019.

    NOTE: UTBackup was selected as the name for the new service and will be used consistently to refer to the Code42 implementation at the University.


    Intended Use

    The UTBackup service is intended to serve current University of Texas at Austin faculty and staff as a simple, secure, no-cost, and reliable way to incrementally backup their University owned laptop or desktop workstations.


    Supported Computing Environments

    The minimum recommended operating systems and client software are:

    Windows Client Software

    Windows 10, Windows 8.1, Windows 7

    1 GB Memory/1 GHZ+CPU/450MB Drive Space


    MacOS Client Software

    OS X High Sierra 10.13, OS X Sierra 10.12, OS X El Capitan 10.11,  OS X Yosemite 10.10 (up through Code42 app version 6.0.4 only)

    1 GB Memory/1 GHZ+CPU/450MB Drive Space


    Linux Client Software

    Red Hat Enterprise Linux 7.1, 7.2, 7.3

    Ubuntu 16.04 (64 bit or higher)

    Install libgconf-2-4

    1 GB Memory/1 GHZ+CPU/450MB Drive Space


    Graphical User Interface

    The Code42 app requires a graphical user interface (GUI) for use on all operating systems. The app's desktop UI requires, at most, a screen area 960 pixels wide by 780 pixels high. Some systems may be able to display it as small as 900 pixels by 680 pixels.


    Data Backup Frequency, Versions and Retention Defaults

    • A file copy is created for its initial backup and is retained until deselected from a backup set.
    • File deltas (changes) are backed up every 15 minutes
    • 15 minute file deltas are available for 1 week
    • Daily deltas are available for 90 days
    • Weekly deltas are available for 1 year
    • Monthly deltas are available for all previous years
    • Deselected files are automatically and securely removed from UTBackup servers during their next maintenance cycle.
    • Files deleted from a client device are automatically and securely deleted from UTBackup servers in 30 days.

    NOTE: Data retention defaults may be reconfigured by department TSCs. Please ask your local IT contact to verifying data retention policy for your department.

    Technical Support

    Tier 1 support issues will be handled by departmental TSCs. If necessary, support requests can be escalated through the UT Service Desk for assistance. Routine requests are typically handled within one business day.

    Billing and Accounting

    Users of the UTBackup service will not be billed for use of the service. Storage use reports are available through the UTBackup management console via your UTBackup departmental TSC.

    Termination or Modification of Service

    Termination or modification of the UTBackup service requires 30 days advance notice to the UT Service Desk. 

    Standard Maintenance of Service

    The UTBackup service is subject to any published Networking and UDC maintenance events. There are four types of maintenance events:

    Full maintenance events require downtime for all components of the UTBackup service. Full maintenance events cause downtime for all customers of the UTBackup Service.  

    Partial maintenance events require downtime for some components of the UTBackup service. Four partial maintenance events will occur on Sundays from 12 noon – 6pm in February, June, August, and October of each year.

    Non-impactful maintenance is performed routinely with no anticipated downtime for customers of the UTBackup service. These events will be scheduled according to the existing ITS service maintenance guidelines.

    Emergency maintenance events are scheduled as required due to security patches or unexpected failure of service components. They can cause Partial or Full outage of the UTBackup service. Emergency maintenance events are announced through the Alerts and Outages page.

    All scheduled maintenance events will be published in the ITS maintenance events calendar. Departmental TSCs will be notified via email 5 days prior to any Full or Partial maintenance.

    Customer Responsibilities

    • Customers must maintain accurate records for UTBackup organization owner contact information. This includes all primary and secondary contacts for each top level UTBackup customer organization.
    • Customers are responsible for all usage and activity that occurs within their UTBackup organization structure.
    • Customers must be aware of and adhere to the University Acceptable Use Policy
    • Customers must be aware of and adhere to the University Data Classification Standard
    • Customers of the UTBackup service are subject to Information Resources Use and Security Policy guidelines for data security.
    • Customers, where applicable, will provide ITS custom code used to automate tasks (application deployment, user account creation, etc.) in their UTBackup deployments.   Current custom code versions will be stored in GitHub repositories managed by ITS