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Cellular Service on Main Campus

Cellular Service on Main Campus

Report a Cellular Service Problem on Campus: Use this form to report poor cellular service conditions on campus. Please provide as much detail as possible to help us work with your cellular carrier to improve service. For a summary snapshot of reported cellular service issues on campus as of 9/24/2015 see this document.

 

Cellular coverage is essential for the daily operational, business, public safety, and emergency service needs of the campus. The university is committed to making outdoor cellular service available all over campus by working with participating carriers and providing pricing incentives to make the service more affordable to students, faculty, and staff.

 

Students, Faculty, and Staff Discounts

To make it easier and more affordable for you to stay connected, a number of cellular discounts have been negotiated exclusively for members of the university community.

 

CELLULAR PROVIDER
DISCOUNT1
AFFILIATION
LINK TO DISCOUNT
WI-FI CALLING2
AT&T
15%
UT System Students Yes
AT&T
20%
UT Austin Faculty and Staff Yes
Sprint
15%
UT Austin Faculty and Staff Yes
T-Mobile
17%
UT Austin Faculty and Staff Yes
Verizon
20%
UT Austin Faculty and Staff Yes

 

1Discounts apply to monthly bills.

2Some carriers provide built-in Wi-Fi calling depending on which handset model you are using. This type of service will allow you to make and receive calls and text messages over your Wi-Fi connection in areas with poor cellular coverage. Depending on your handset and wireless service provider active calls may not switch (roaming) from Wi-Fi to your carrier network and vice versa.

 

WARNING: 9-1-1 service through Wi-Fi calling may be limited or unavailable. Check with your wireless service provider for details.

 

Building Owners

To reach ubiquitous outdoor cellular coverage, the university has deployed a Distributed Antenna System (DAS) throughout campus. The discreetly mounted nodes and antennas strategically placed around campus have already made significant improvements to outdoor cellular coverage and service levels from participating carriers. Some buildings have also seen indoor coverage improve as a result of this program.

 

Cellular Service on Main Campus Self Help
  • Report a Cellular Service Problem - UT Austin Main Campus

    If you are having problems with Cellular Service on campus please fill out the form linked to the request button.

    Available to:Public
    Features

     

    • More consistent outdoor coverage across campus
    • Negotiated discounts on cellular service for students, faculty, and staff
    • A neutrally hosted DAS network that allows any cellular carrier to participate if they choose
    • Improved in-building coverage
    Cost

     

    This service is available at no cost.

     

    Service Level Objectives

     

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • Questions about Cellular Service on Campus

    Use request button to submit questions about Cellular Service on campus.

    Available to:Public
    Features
    • More consistent outdoor coverage across campus
    • Negotiated discounts on cellular service for students, faculty, and staff
    • A neutrally hosted DAS network that allows any cellular carrier to participate if they choose
    • Improved in-building coverage
    Cost

    This service are available at no cost.

     

    Students, Faculty, and Staff Discounts

    To make it easier and more affordable for you to stay connected, a number of cellular discounts have been negotiated exclusively for members of the university community.

    Note: Discounts apply to monthly bills. 

    Some carriers provide built-in Wi-Fi calling depending on which handset model you are using. This type of service will allow you to make and receive calls and text messages over your Wi-Fi connection in areas with poor cellular coverage. Depending on your handset and wireless service provider active calls may not switch (roaming) from Wi-Fi to your carrier network and vice versa.

    Note: All carriers provide Wi-Fi calling

     

    UT System Students:

    AT&T

    UT Austin Faculty and Staff:

    AT&T

    Sprint

    T-Mobile

    Verizon

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu