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Mainframe

The UT Austin Administrative Computer System (mainframe) is the university's administrative computing system. The mainframe runs nearly all of the university's administrative applications, including: Billing, course descriptions, data warehouse/Project IQ, Financial aid, Student admissions and registration, UT Direct, time sheets, and over 140 additional applications!

Mainframe Self Help
External Resources
Faculty and Staff Only - Login Required
  • New User Account

    Request a new user account for the Mainframe by speaking with one of your department's mainframe (DPUSER) contacts. Check the Viewing your Contacts via HRMS  section of the View your Contacts page to see your Contacts. If no contacts are listed,  Call the UT Service Desk at (512) 475-9400 to find your contacts.

    Available to:Faculty and Staff
    Features
    • Access the Mainframe via COM-PLETE and TN3270 emulator software
    • Run Reports
    • Print Reports
    • Route Reports to Green Output
    • Access from Off-Campus
    Cost

    No cost.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    UT Service Desk (512) 475-9400

    Create a Ticket
    Direct Email help@its.utexas.edu 

  • Account Unlock

    Speak with one of your Mainframe (DPUSER) departmental contacts to have your account unlocked.  Find your contacts

     

    Note: If none of your departmental contacts are available, contact the UT Service Desk at 475-9400 for assistance.

    Available to:Faculty and Staff
    Features
    • Mainframe Access via TN3270
    • After an account unlock, you have a grace period of five calendar days to access the mainframe. Failure to access the Mainframe within five calendar days after an account unlock will result in the account being locked for inactivity.
    Cost

    Mainframe access is available at no cost to UT staff who require access to administrative applications.

    Service Level Objectives

    Service description

    The administrative computing business of The University of Texas at Austin is conducted primarily on a mainframe, with the majority of its user-facing applications available over the web via a set of UNIX servers. Critical data and operational business rules are maintained on the mainframe (an IBM System z10 Business Class (z10 BC) server running z/OS 1.13) and its associated disk storage subsystem, a Hitachi Data Systems VSP G1000). The storage subsystem is mirrored via Universal Data Replication to an identical VSP G1000 located in a geographically separate facility for disaster recovery purposes. The entire system is available 24x7x365 with scheduled/unscheduled downtime of less than 8 hours per year. The mainframe hosts nearly all of the university's administrative applications, including:

    Billing
    Course descriptions
    Data warehouse/Project IQ 
    Financial aid
    Student admissions and registration
    UT Direct
    Time sheets
    Over 140 additional applications
     

    Intended users

    The mainframe can be accessed by faculty and staff.

    Supported computing environment

    The minimum recommended operating system and client software requirements for mainframe access are:

    • Access available for Macintosh, Windows and Linux platforms using TN3270
    • TN3270 software packages are available on the Mainframe page

     

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support. Any user can call the UT Service Desk at (512) 475-9400.

    Tier 2

    Departmental support staff and the UT Service Desk may escalate issues to Tier 2.

     

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance occurs at midnight the first Sunday of each month. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues.

    Users will also be alerted to changes in service via the TXEDGE e-mail list.

     

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

  • Mainframe Developer Request

    Need to develop in Natural, Task Manager, and Batch Processing on the Mainframe. Speak with one of your departmental Mainframe contacts.

    Available to:Faculty and Staff
    Features
    Cost

    No cost.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours
    UT Service Desk    

    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • *DPUSER

    *DPUSER is a mainframe application that supports a wide range of university applications and processes, including information about users, departments, applications, files, and application authorizations.

    Available to:Faculty and Staff
    Features
    • Access to *DPUSER is provided via a Mainframe TN3270 emulator.
    • Can be used by End Users to view account and departmental information
    • Used by Department Contacts to create and maintain user accounts
    Cost

    *DPUSER is centrally funded. There is no charge to the user for this service.

    Service Level Objectives

    Intended users

    *DPUSER can be used by staff members that have a *DPUSER logon.

    Supported computing environment

    Access to *DPUSER is provided through a mainframe 3270 emulator.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400.

    Tier 2

    Departmental support staff and the UT Service Desk may escalate issues to Tier 2. The Identity & Access Management (IAM) Liaison will refer issues to IAM team members as needed.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance may occur on Thursdays at 7:00am, as needed. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for *DPUSER.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    *DPUSER department contacts must also sign the *DPUSER Contact Memo

  • Adabas Needs

     ADABAS is an inverted list database, typically used in applications that require high volumes of data processing or in high transaction online analytical processing environments.

    Available to:Faculty and Staff
    Features
    • File Change Requests
    • New File Requests
    • Adabas Replicator Requests
    Cost

    No Cost

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours
    UT Service Desk    

    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

    Adabas Needs Self Help