If you have wanted to create your own categories for your service's Knowledge Articles, this hint will show you how to do that.

• The default categories are Getting Started, Service Management, and Troubleshooting, pictured below.

Creating and Editing Categories

• When creating a new article, or editing an existing article, once you fill in the Knowledge Base field, you will see the option to choose a Category.
• Click on the Lookup button (magnifying glass) next to Category.
• You will see the Category picker pop up. 

• Select an existing Category or add a new Category using the plus sign (+) at the bottom.
• You may also create 2nd-level categories, as in the picture for Service Management: Change Management, Incident Management, and Service Catalog Management.

Note: You can add (plus sign) and edit (pencil icon) categories but not directly delete them. 

• In order to delete a category, please create a Routine Request here.

If you have questions, please create a Routine Request through the Service Portal here.