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Pantheon Supporting Organizations

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Article Number : KB0019217
Published on : 2023-01-25
Last modified : 2023-01-25 20:26:17
Knowledge Base : IT Public Self Help

CSUs managing one or more sites on Pantheon may choose to take advantage of their "supporting organization" functionality.

Pantheon supporting organizations offer the following benefits:

  • Dedicated "organization dashboard" for all sites belonging to a CSU
  • Organization-level user management to simplify access management for all developers in a CSU to all of the sites under the organization.
  • Access to all Pantheon support options available under the University's support contract
    • Support ticket creation from the Pantheon Dashboard
    • "Pantheon On-Call" option to immediately escalate time sensitive and business critical issues and get the fastest support from on-call engineers.
    • Support chat from the Pantheon Dashboard (available without the use of supporting organizations)

NOTE: When creating a new site through the Pantheon dashboard, the owning organization for that site must be set to "University of Texas at Austin" in order to leverage UT Austin's discounted hosting plan rates and centrally-supported custom upstreams (UT Drupal Kit, WordPress for Texas). Attempting to create a new site using a supporting organization will result in an error.

Requesting a new supporting organization

To request a new supporting organization, email to open a ticket, and include the following information:

  • Name of CSU
  • List of EIDs for users to be initially set as administrators of the organization
  • List of sites to be initially added to the organization

ITS staff will respond with the name of your supporting organization once it has been created. Supporting organization names are formatted as "UTexas - {CSU NAME OR ABBREVIATION}" (e.g. "UTexas - ITS").

Adding an existing site to a supporting organization

To add a new or existing site to a supporting organization, go to the "Team" tab on the site dashboard, click on the "Add supporting organization" link, and search for the supporting organization name using the exact name.

Team management in supporting organizations

Administrators of a supporting organization are able to manage users and roles within their own organization. Documentation and explanation of Pantheon's roles is available at

NOTE: Any user added to a supporting organization with the "Developer," "Team Member," or "Administrator" roles will have write access to ALL sites within that organization.

Go-live requests for sites which are part of a supporting organization

In order to fullfil a go-live request for a Sandbox site which is already part of a supporting organization, ITS staff will need to temporarily remove the supporting organization and then re-add it after the paid site plan has been addded.

Additional resources

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