Create an Outage Record on Alerts & Outages Service Portal
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Planned Maintenance or ITS Maintenance Calendar
You can create an outage record when the change request hits the ‘scheduled’ stage and will appear under the Planned Maintenance tab on the Alerts & Outages Service Portal.
If ‘Security Sensitive’ in the Risk Assessment tab is selected and ‘Create Outage’ is also selected, an outage record does not get posted in the Service Portal.
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Type of Outage |
Description |
Planned Maintenance |
ITS Maintenance Calendar |
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Planned |
Maintenance planned at least 5 business days in advance
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Unplanned |
Unexpected failure or maintenance planned with less than 5 days’ notice |
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Non-disruptive |
System changes which involve no system downtime or which are fully invisible to customers |
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Outage or degradation with a limited impact |
Service is not available or is performing below normal expectations, for a group of customers that does not represent most current students and/or staff and/or faculty |
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Outage or degradation with a wide impact |
Service is not available or is performing below normal expectations, for a large group of customers representing most current students and/or staff and/or faculty
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Blackout Window |
A scheduled period of time in which absolutely no changes should be made. For example, data center move, Workday go-live |
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ServiceNow
- On the RFC, click ‘Planning’ tab, check the ‘Create Outage’ box
- The outage is posted to the planned maintenance tab from the date of the scheduled change record within the next 10 days
Service Portal
- Click on Alerts & Outages Service Portal
- On the Planned Maintenance tab, service outages planned within the next 10 days are listed
- Click on the service outage link then click on
right of the title
- Service outage details will appear
- Click on
left of the task number to view the change request details