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Multi-Factor Authentication (MFA) : Device Management

Number of views : 3057
Article Number : KB0018241
Published on : 2020-07-01
Last modified : 2020-07-01 21:04:55
Knowledge Base : IT Public Self Help

 

Multi-Factor Authentication (MFA):
Device Management

Register Devices

Remove Devices

 

Back to MFA Knowledge Base

 

If this is your first time registering a device with Multi-Factor Authentication (MFA) see Registration Steps for New Users.

If your account is locked, or if you recently received a new phone and/or a new phone number, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

 

Register Devices

The university strongly recommends that you register more than one device for this service. This way, if your primary device becomes lost, stolen, replaced, or reset to factory conditions you will be able to use a backup device to re-register the affected device.

You will need to have an already-registered device handy to complete this process.  

  • If this is your first time registering a device with MFA see Registration Steps for New Users.
  • If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

To add a new device visit the self-registration portal.

Device-specific instructions are below.

Mobile Phone
  • If you have a new phone number you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.
  • If you have the same number but received a new phone, or need to re-pair your Duo Application, follow the steps below.

1. Click here to enroll your device. (You will need your chosen device handy to complete this process.)

 

2. Sign on with your UT EID and EID password.

 Screenshot of the "Sign in with your UT EID" prompt.

 

3. Select 'My Settings & Devices'.

Screenshot of the "Choose an authentication method" prompt with the "My Settings & Devices" link highlighted.

 

4. Next, choose the 'Call Me' authentication method. 

 Screenshot of the "My Settings & Devices" prompt with the "Call Me" option highlighted.

 

5. You will receive a call on your phone from the UT Service Desk (+1 512-475-9400).

The message will say:

"Welcome to Duo. If you were not expecting this call, please hang up. Otherwise press any key on your phone to log in."

To continue, press any key on your phone.

 

6. Next, select the 'Device Options' button corresponding with the device you registered.

Screenshot of the "My Settings & Devices" prompt with the "Device Options" button highlighted.

 

7. Select the 'Reactivate Duo Mobile' button to continue setup.

 Screenshot of the "My Settings & Devices" prompt with the "Reactive Duo Mobile" button highlighted.

 

8. Select the type of phone you have and click 'Continue.'

Screenshot of the "What type of phone?" prompt.

 

9. If you have the Duo Mobile application already installed on your phone select 'I have Duo Mobile installed', or install the Duo Mobile application and then select this option.

Screenshot of the "Install Duo Mobile" prompt with the "I have Duo Mobile installed" button highlighted.

 

10. A QR code will appear. Open the Duo Mobile application on your mobile phone. Tap the '+' button. Scan the QR code on the screen.

Screenshot of the "Activate Duo Mobile" prompt with a QR code displayed.

 

11. You are now eligible to authenticate this device with the following features: call me, passcodes, duo push, and, if enrolled, Apple Touch ID. 

Additional information can be found in Duo's documentation:

Landline

1. Click here to enroll your device. (You will need your chosen device handy to complete this process.)

 

2. Sign on with your UT EID and EID password.

 Screenshot of the "Sign in with your UT EID" prompt.

 

3. Select 'Add a new device.'

Screenshot of the "Choose an authentication method" prompt with the "My Settings & Devices" link highlighted.

 

4. Authenticate with one of your already-registered authentication methods.

If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

 

5. Once you are authenticated select 'Landline' and click 'Continue.'

Screenshot of the "What type of device are you adding?" prompt with the "Landline" option selected.

 

6. Input your telephone number and verify that the number you entered is correct. 

Screenshot of the "Enter your phone number" prompt.

 

7. After you hit 'Continue' you will be able to authenticate with the landline using the "Call Me" feature.

Additional information can be found in Duo's documentation:

 

Tablet

1. Click here to enroll your device. (You will need your chosen device handy to complete this process.)

 

2. Sign on with your UT EID and EID password.

 Screenshot of the "Sign in with your UT EID" prompt.

 

3. Select 'Add a new device.'

Screenshot of the "Choose an authentication method" prompt with the "My Settings & Devices" link highlighted.

 

4. Authenticate with one of your already-registered authentication methods.

If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

 

5. Once you are authenticated select 'Tablet' and click 'Continue.'

Screenshot of the "What type of device are you adding?" prompt with the "Tablet" option selected.

 

6. Select what type of tablet you are adding click 'Continue.'

Screenshot of the "What type of tablet are you adding?" prompt.

 

7. If you already have the Duo Mobile application installed on your tablet select 'I have Duo Mobile installed', or install the Duo Mobile app and then select this option.

Screenshot of the "Install Duo Mobile" prompt with the "I have Duo Mobile installed" button highlighted.

 

8. A QR code will appear. Open the Duo Mobile application on your tablet.  Tap the '+' button. Scan the QR code on the screen. 

Screenshot of the "Activate Duo Mobile" prompt with a QR code displayed.

 

9. You will receive a confirmation screen that your device is enrolled and be able to authenticate with the tablet by using the passcode or Duo push feature.

Additional information can be found in Duo's documentation:

Security Key

If you purchased your Security Key (YubiKey) from the Campus Computer store you must come to the Walk-up Service Desk to have your device enrolled in the University's Duo Application.

 

1. Click here to enroll your device. (You will need your chosen device handy to complete this process.)

 

2. Sign on with your UT EID and EID password.

Screenshot of the "Sign in with your UT EID" prompt.

 

3. Select 'Add a new device.'

Screenshot of the "Choose an authentication method" prompt with the "My Settings & Devices" link highlighted.

 

4. Authenticate with one of your already-registered authentication methods.

If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

 

5. Once you are authenticated select 'Security Key' and click 'Continue.'

Screenshot of the "What type of device are you adding?" prompt with the "Security Key" option selected.

 

 6. Click 'Continue.'

Screenshot of the "Enroll Your Security Key" prompt.

 

7. A pop up will appear. Insert and tap your security key to begin the enrollment process. 

Screenshot of the "Insert and tap your Security Key to enroll..." prompt.

 

8. An additional pop up may appear asking you to allow the site to see your security key. If applicable, select 'Allow.'

Screenshot of the "Allow this site to see your security key?" prompt.

 

9. You will receive a confirmation screen showing that your device is enrolled and be able to authenticate with the security key.

Additional information can be found in Duo's documentation:

Hardware Tokens

Hardware tokens (a.k.a. hard tokens) are available for purchase at the Campus Computer Store. The item number is "1867833".

Once you have obtained your hardware token please call the UT Service Desk at +1 512-475-9400 to have the hardware token registered to your account.

 

Remove Devices

Follow the instructions below to manage or remove devices. You will need to have your already-registered device handy to complete this process.

If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

Device Management

1. Click here to manage your device. (You will need your chosen device handy to complete this process.)

 

2. Sign on with your UT EID and EID password.

 Screenshot of the "Sign in with your UT EID" prompt.

 

3. Select 'My Settings and Devices.'

Screenshot of the "Choose an authentication method" prompt with the "My Settings & Devices" link highlighted.

 

4. Authenticate with one of your already-registered authentication methods.

If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, and your new device registered with the MFA service.

 

5. Once you are authenticated you will see a list of your devices. Here you can reactivate Duo Mobile, rename, or delete the device.

Screenshot of the "My Settings & Devices" screen.

 

Additional information can be found in Duo's documentation:

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