Outlook for Mac

Users with FullAccess rights can add this mailbox to their Outlook profile using their own credentials.

• From the menu bar, navigate to  Tools > Accounts
• Click the + button and select Exchange/New Account
• In the window that appears, enter the following information:
• E-mail address: Shared Mailbox Email Address
• When the credentials prompt appears, enter
  
  • Your UT EID or Exchange email address and UT EID Password. Click Add Account
• After adding the mailbox, ensure that tools > accounts > select mailbox name > advanced > sync shared mailbox is enabled. If it is not, enable it and restart your client

Microsoft Documentation: Open a shared Mail, Calendar or People folder in Outlook for Mac

Outlook for Windows

Users with FullAccess rights can add this mailbox to their Outlook profile using their own credentials. 

• From the menu bar, select File > Account Settings > Account Settings
• In the window that appears, click New
• Select E-mail Account and click Next
• In the field labeled E-mail Address, enter the email address Shared Mailbox Email Address and click Next
• When the credentials prompt appears, enter
  
  • User name: your @austin.utexas.edu email address
  • Password: your EID password
  • Configure automatically: Checked
• Check the box labeled remember my credentials, and press OK
• If all information was entered correctly, the mailbox should be successfully added.  Press Finish and (if prompted), close and restart Outlook.

Microsoft Documentation: Open and use a shared mailbox in Outlook

Outlook Web Application

Users with FullAccess rights can access the mailbox with OWA 

• In a web browser, open UT Austin Office 365 Portal and click "Outlook Web App"
• Sign in with your UT EID Credentials
• Once you see your mailbox, click on your profile icon in the top right of the browser and click "Open another mailbox..."
• enter the email address Shared Mailbox Email Address, click on the autocompleted mailbox name, and click Open
• The mailbox should open in a new tab.

Microsoft Documentation: Open and use a shared mailbox in Outlook on the web