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UT Service Desk Job Description

Number of views : 5
Article Number : KB0013543
Published on : 2017-02-09
Last modified : 2017-03-31 15:08:49
Knowledge Base : IT Public Self Help

The UT Service Desk is now accepting applications.

For additional information on the UT Service Desk

Title: UT Service Desk Consultant
Availability: 19 hours of availability, 2-semester commitment (spring and fall), Monday-Friday 8 a.m. - 5 p.m. preferred.
Salary: Starting at $11.00 per hour

Hours of Operation:
Monday - Thursday, 8 a.m. - 10 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday and Sunday, noon to 5 p.m.

Important Information: Hourly positions with ITS do not have academic titles, do not earn benefits, and cannot qualify out-of-state students for in-state tuition rates. The University of Texas is an Equal Opportunity employer.


Job Description

Our UT Service Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and Service Desk.


Job Duties

  • Complete UT Service Desk training that will help you grow and preserve your knowledge of Service Desk procedures and ITS products and services
  • Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
  • Make sure all problems are resolved via phone, e-mail, and Service Desk
  • Maintain Service Desk technical documentation


What We Can Offer You

  • Flexible hours to accommodate your course schedule
  • Very useful applied computing skills
  • Valuable customer service experience
  • The convenient work location of the Flawn Academic Center (FAC)
  • Opportunity to further professional development through position advancement
  • The ability to help people and feel good about doing so!
  • A fun work environment


Required Qualifications

  • High school graduate
  • Must be authorized to work in the United States on a full-time basis for any employer.
  • Active student status at a higher education institution


Preferred Qualifications

  • Very strong interpersonal and communications skills
  • Experience working in a customer service environment
  • Experience troubleshooting Windows, Macintosh, or Unix environments




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