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Article Number : KB0013390
Published on : 2023-03-06
Last modified : 2023-03-06 17:32:50
Knowledge Base : IT Public Self Help
Customer Advisory Board Charter
The University Data Center (UDC) Customer Advisory Board (CAB) is a standing IT governance subcommittee that provides the university with accountability and oversight of the University Data Center service. The CAB:
- Provides input on key operating issues, costs and rates, support for migration planning, anticipated impacts of usage policies on current and future customers, communication strategies, and other key issues that affect customers and stakeholders.
- Helps ensure that customer needs are addressed in all decisions.
- Monitors ongoing service delivery.
- Provides input on new service offerings and future requirements.
The CAB will formally meet twice a year following the 12th class day of each long semester and may be polled on topics of interest for feedback/perspective by the UDC Director as needed throughout the year.
The CAB is comprised of six campus representatives; ITS Assistant Vice President; ITS Systems Director; University Data Center Director & Assistant Director; and committee support staff.
Chair: Bob Gloyd
|Trice Humpert||Assistant Vice President for Information Technology Services|
|John Lovelace||Director, Data Centers & Office of Telecommunications Services|
|Michael Martell||Assistant Director, Data Centers & Electronic Physical Security Systems|
|Chris Owen||Director, ITS Campus Solutions|
|Bob Gloyd||Cockrell School of Engineering|
|Tim Fackler||College of Liberal Arts|
|Fred Gilmore||University Libraries|
|Mark McFarland||College of Natural Sciences|
|Roy Ruiz||University Operations, TRECS|
|Aaron Wilson||Data Center Operations Manager|
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