Frequently Asked Questions
In January 2012, the University of Texas at Austin added a new policy on Video and CCTV Security Systems to the Handbook of Operating Procedures. Here are answers to some common questions about the new policy.
How do I determine the best security camera location?
You can contact UTPD Crime Prevention unit for a site survey and recommendation or you can contact Campus Security Systems staff at (512) 471-6131 who will also come out and conduct a site survey.
How do I get an estimate?
Please use the REQUEST SERVICE button on the Campus Security Systems (BACS) page and request an estimate.
What type of equipment can I use?
Please refer to the Video Technical Specification form.
My camera is not working, what do I do?
Please contact (512) 471-5711 to report the problem. A technician will be dispatched to assess the trouble. A REQUEST SERVICE form will need to be completed to fix the problem. You will be billed for the labor and materials needed.
How do I register my cameras?
Please contact your local TSC who will be able to assist.
Where can I find the policy regarding video security?
Please see the Handbook of Operating Procedures to review the policy.
Who should I contact if I have questions?
For additional information, please send an email to firstname.lastname@example.org. We will respond to e-mail messages within 4 business hours.
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