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Frequently Asked Questions

Number of views : 7
Article Number : KB0012839
Published on : 2019-01-23
Last modified : 2019-07-26 13:42:22
Knowledge Base : IT Public Self Help

In January 2012, the University of Texas at Austin added a new policy on Video and CCTV Security Systems to the Handbook of Operating Procedures. Here are answers to some common questions about the new policy.



How do I determine the best security camera location?

You can contact UTPD Crime Prevention unit for a site survey and recommendation or you can contact Campus Security Systems staff at (512) 471-6131 who will also come out and conduct a site survey.


How do I get an estimate?

Please use the REQUEST SERVICE button on the Campus Security Systems (BACS) page and request an estimate.


What type of equipment can I use?

Please refer to the Video Technical Specification form.


My camera is not working, what do I do?

Please contact (512) 471-5711 to report the problem. A technician will be dispatched to assess the trouble. A REQUEST SERVICE form will need to be completed to fix the problem. You will be billed for the labor and materials needed.


How do I register my cameras?

Please contact your local TSC who will be able to assist.


Where can I find the policy regarding video security?

Please see the Handbook of Operating Procedures to review the policy.


Additional Information

Who should I contact if I have questions?

For additional information, please send an email to We will respond to e-mail messages within 4 business hours.


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