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Secure Messaging System - FAQs for recipients

Number of views : 15
Article Number : KB0011726
Published on : 2023-04-10
Last modified : 2024-01-23 20:01:38
Knowledge Base : IT Public Self Help

How can I find my secure message if I lost track of the notification email?

All messages available to you are linked to at your Secure Message Inbox.


I received email notification of a secure message but the message is not available to me:

Please contact the sender for assistance. It is likely that he/she had your email address correct but your UT EID incorrect.


I want to see a secure message that has expired:

So as not to compromise security, secure messages are deleted when expired and cannot be reconstituted or reviewed. The best option here is to contact the sender and have him/her resend the message.


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