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How to set up a "Meet-Me" teleconference with Adobe Connect

Number of views : 17
Article Number : KB0011195
Published on : 2019-01-15
Last modified : 2019-01-15 23:34:40
Knowledge Base : IT Public Self Help

CREDIT - This article was drafted by Glenn Dembowski, Center for Social Work Research.  Glenn is one of the premier Adobe Connect Meeting Hosts on the UT Austin Campus.   Sergio Martin, ITS Shared Campus Services, also provided content for this article and has revised it several times.

 

Following instructions address the use case of integrating the campus Meet-Me telephone conferencing service with Adobe Connect meetings and seminars

Meet-Me is considered a Universal Voice provider in Adobe Connect. With Universal Voice, participants can join the audio conference either using their computer’s microphones, or join the meeting using their phone. For more information on Universal Voice please see “Audio in Meetings” section of the following page:

Using Adobe Connect 9

 

Prerequisites

 

Meeting Host Preparations

Here’s a cheat sheet

 

Chairperson instructions:

  1. Call the Unified Communications Conference number, (512) 232-8670 (2-8670 on campus).

  2. When prompted, enter the Conference Access Code followed by the # key.

  3. Press the * key, and, after the prompt, enter the Chairperson PIN.

  4. Press 1 to enter the conference. (There are other options available, including changing your Chairperson PIN, just follow the prompts.)

- When the conference is over, hang up.

Chairperson controls
Dial... then... in order to...
* 1 Enable or disable audio emoticons
2 0-9 Play audio emoticon
* 2 Start or stop chat session
* 3 Enable or disable entry and exit tones
* 4 Lock conference
* 5 Unlock conference
* 6 Mute
* 7 Un-Mute
* 8 Continue or end the conference after chairperson leaves
* 9 Start or stop audio conferencing
* # Count participants
# # Mute all participants
8 8 Mute all participants but allow participants to un-mute themselves
9 1 Start collaboration session
9 2 Stop collaboration session
9 9 Un-mute all participants
0 0 Ask for an operator
1 1 End conference
* * List available commands

 

Participant instructions

  1. Call the Unified Communications Conference number, (512) 232-8670 (2-8670 on campus).
  2. When prompted, enter the Conference Access Code, followed by the # key.
  3. The conference will start when the Chairperson arrives and end when they leave the conference.
Participant Controls
* 0-9 Play audio emoticon
* 0 Assume chair
* 6 Mute
* 7 Un-mute
* # Count participants
0 0 Ask for an operator
* * List available commands
  • Meeting Hosts should always call from a phone first to log-in as the Meet-Me Chairperson before opening the Adobe Connect meeting room.
    • Note: If the meeting host opens the meeting room, and has Adobe Connect dial into the Meet- Me conference line, Adobe Connect becomes the audio conference Chairperson. This should be avoided since the meeting host will no longer have control of the audio conference.
  • Audio levels will not match for hosts/presenters/attendees using telephone audio and using their computers to speak. Meeting Host should decide that everyone who will speak either use one method or the other.
  • If the phone is used to capture someone’s voice, that person’s computer speakers should be muted or turned off. If not, there will be noisy feedback.
  • If a meeting host uses a headset or computer microphone for voice, the phone used for chairperson controls should be muted and silenced to prevent feedback. A USB headset or standalone microphone is recommended. This also applies to anyone else who will be using a headset or microphone.
    • Note: Meeting Host must verify microphone audio is functional before opening the meeting room

 

Setting up Audio in the meeting room (Hosts and Presenters)

  1. When the host opens the room, if prompted, choose cancel:

  1. If you are using a microphone as your audio source, follow steps 4-5

  2. If you are using a MeetMe telephone as your audio source, follow steps 6-7

  3. If you are using a microphone as your audio , select “Connect My Audio” from the microphone icon 

    • From the dropdown, click “Select Microphone” and choose the desired microphone
    • From the dropdown, click “Adjust Microphone Volume”, select the 4th tick (about 3 quarters across)
  4. Run the audio set-up wizard

    • On Menu bar, select Meeting/Audio Setup Wizard
    • Follow prompts
  5. If you are using a MeetMe telephone as your audio source:

    • Mute speakers in your computer’s operating system
    • On the menu bar, select Audio/Audio Conference Settings (only Hosts can do this) 
    • In the audio profile setting above, participants can join the audio conference either using their computer’s microphones, or join the meeting using their phone. Those using their microphones to listen to audio cannot use them to broadcast audio (“Allow participants to use Microphones” is unchecked). If a meeting host wants to force all attendees to listen to audio via phone, then uncheck “Using Microphone (Computer/Device)”. Click “Done” to save settings.
  6. To start Meet-Me audio conference, click Audio/Start Meeting Audio on menu bar (Hosts Only)

    • You will see dialog box "Connecting to Audio Bridge"
    • Then "Audio Bridge Connected"
    • Note: If you want to record the meeting, do so at this time (Meeting -> Record Meeting)
  7. (OPTIONAL) Allow individual attendees to enable microphones to broadcast audio:

    • Note: This is not recommended since audio levels of microphone-enabled attendees will differ from phone-enabled ones.
    • The meeting host can enable attendee's to use their microphone
    • In the "Attendee" pod, hover over attendee's name and click "Enable Microphone"
    • You will see a microphone icon next to their name 
    • The attendee can now broadcast audio in the meeting room.
    • Note: ensure attendee is not listening to audio on the phone: Feedback will be introduced in the room if attendee's phone is in use.
  8. When audio conference is done, click “Audio/Stop Audio Broadcast"

  9. If recording, stop the recording (Meeting -> Stop Recording)

  10. End conference via ChairPerson controls on phone

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