These are the steps needed to plan and order auto-attendant service.

Assess your department's needs

• Determine if routine call transfers or FAQs can be handled by an auto-attendant.

• Divide your department into work groups to which callers can quickly be routed.

• Determine if your department will benefit from having different greetings or menu options at different times (e.g., business hours, after-hours, weekends, holidays).

Write your script

Create scripts for your main menu and submenus. See creating a professional auto-attendant script for help writing your script.

Order your auto-attendant

To start the ordering process, send an email to the auto-attendant administrator and attach your script. Include a contact name and phone number for your department. We will contact you to determine:

• the phone number(s) on which the auto-attendant is to be placed.

• specifics of the implementation, such as number of ports (simultaneous callers).

• if scheduling is required.

• the account number to be charged, a name of the signer who has authorized your order.

Actual implementation will be coordinated with your contact person.