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uTexas Identity Manager (TIM)

uTexas Identity Manager (TIM)

The uTexas Identity Manager (TIM) enables the creation and management of identity accounts (commonly called UT EIDs) for the university community. 

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  • uTexas Identity Manager (TIM)

    UT EIDs are assigned to both persons and non-person entities, such as departments and services. TIM consolidates data about these entities and provides a convenient single source of information for consuming information systems at the university, such as authentication management and directory services. TIM also provides ways for developers to consume and manage information for their own systems, while providing security and access controls.

    Available to:Students,Faculty and Staff
    Features
    Cost

    The uTexas Identity Manager is available at no cost to users with UT EIDs.

    Service Level Objectives

    Key Metrics

    • Availability: 99.192%

    Overview

    This document defines the service level agreement for uTexas Identity Manager (TIM).

    Service description

    The uTexas Identity Manager (TIM) is also known as the EID System. It provides for the creation and management of identity accounts (commonly called EID accounts) for the entire university community, including both person and non-person entities, such as departments and services. It coordinates data flow between source and consuming information systems at the university, including authentication and directory services. TIM also provides ways for developers to consume and manage information for their own systems, while providing essential security and access controls.

    Intended users

    uTexas Identity Manager (TIM) can be used by students, faculty, staff (including data source system and downstream system developers), and other end users of the UT EID Administrative Tools and UT EID Self-Service Tools.

    Supported computing environment

    This SLA includes:

    The UT EID Self-Service Tools and UT EID Administrative Tools web applications are supported on these browsers.

    Feeds to the following downstream systems are supported: ITS Active Directory, UT Libraries, Mainframe systems subscribed to UIN merge and EID change notifications, PNA/VPN, TED, and TOM.

    TIM update interfaces are available to Natural programs as restricted Natural secured modules on the university mainframe.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    EID-holders taking action on their own personal EIDs can use the UT EID Self-Service Tools. If they need additional assistance they should contact their EID contacts (as listed in the Self-Service Tools). If they cannot use the UT EID Self-Service Tools to find their contacts, they should open a ticket with the UT Service Desk at 512-475-9400.

    Tier 2

    If the EID holder is unable to resolve their issue using the UT EID Self-Service Tools and the UT Service Desk is unable to assist them, the issue may be escalated to the Identity Management (IDM) team. An initial response will be provided within one business day.

    If a developer needs assistance accessing identity data or making identity data updates from a system they support, they should contact the IDM team at eidteam@utlists.utexas.edu. The IDM Team will provide an initial response by e-mail or telephone within one business day.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance occurs on Tuesdays from 6:30 to 7 a.m., though maintenance may not occur on every Tuesday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for uTexas Identity Manager (TIM).

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    uTexas Identity Manager (TIM) subscribers agree to:

    • Adhere to all FERPA rules if restricted student data is used

    In addition to the items listed above, EID support contacts agree to:

    • Adhere to all FERPA rules if restricted student data is used
    • Authenticate users before providing EID password resets
    uTexas Identity Manager (TIM) Self Help