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UT Service Desk

The UT Service Desk provides the university community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, and applications. We commit to educating and supporting our customers, and one another.

 

Here you can:

 

How to Contact Us:

Call our support line at 512-475-9400

Monday through Friday, 8 am to 5 pm

Saturday and Sunday, Closed

help@its.utexas.edu or create a help ticket

 

Visit, in person, at our Walk Up Desk:

Flawn Academic Center (FAC) Lobby

Monday through Friday, 10 am to 7 pm
Saturday and Sunday, Closed

 The Service Desk observes all University Holidays.

UT Service Desk Self Help
  • UT Service Desk

    Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Contacting the UT Service Desk is available at no cost.

    Service Level Objectives

    Definitions of our Key Metrics

    ASAAverage Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 45 seconds.    

    ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent.  Our service level objective is a maximum of 7% abandonment.  

    CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others.  Our objective for positive responses is 85%, or higher.   

    Please visit our UT Service Desk home for additional metrics and information.

  • UT Service Desk Customer Onboarding

    Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Onboarding costs may be incurred for larger projects.

    Service Level Objectives

    Please visit our UT Service Desk home for metrics and additional information.