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UT Service Desk

 

 

 

The Service Desk provides the university community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, and applications. 

 

We are committed to educating and supporting our customers, and one another. 

 

 

How Do I...

 

Reset my UT EID password

Connect to campus Wi-Fi (utexas)

Connect to Outlook Web App

Get a UTMail account

Print on campus

Request hard drive destruction

Get help with my UT ID card

Get help with Canvas

View Service Desk metrics

Contact Us

   

In Person:

Walk Up Desk in the Flawn Academic Center (8 AM - 6 PM)

Email

Help@utexas.edu or create a service request

Phone

512 - 475 - 9400 (8 AM - 5 PM)

 

Visit our website for more information at bit.ly/utservicedesk!

  • UT Service Desk

    Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Contacting the UT Service Desk is available at no cost.

    Service Level Objectives

    Definitions of our Key Metrics

    ASAAverage Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 30 seconds.    

    ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent.  Our service level objective is a maximum of 7% abandonment.  

    CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others.  Our objective for positive responses is 85%, or higher.   

    Please visit our UT Service Desk home for additional metrics and information.

  • UT Service Desk Customer Onboarding

    Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Onboarding costs may be incurred for larger projects.

    Service Level Objectives

    Please visit our UT Service Desk home for metrics and additional information.