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UT Service Desk



We are committed to educating and supporting our customers, and one another.

We are here to help!  The Service Desk provides various assistance to the university community, including questions about information technology, applications, and services.  If you are not sure whom to ask for help, contact us



Hours of Operation

On-site        Mon - Fri         8 AM – 5 PM


Phone          Mon – Fri        6 AM – 10 PM
                        
Sat – Sun       10 AM – 5 PM

Contact Us   

Phone    512 - 475 - 9400

 Email    help@utexas.edu

  Online   Submit a Request

             On-site  Flawn Academic Center


How Do I... 




  • UT Service Desk

    Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Contacting the UT Service Desk is available at no cost.

    Service Level Objectives

    Definitions of our Key Metrics

    ASAAverage Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 30 seconds.    

    ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent.  Our service level objective is a maximum of 7% abandonment.  

    CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others.  Our objective for positive responses is 85%, or higher.   

    Please visit our UT Service Desk home for additional metrics and information.

    UT Service Desk Self Help
  • UT Service Desk - Onboard A Service

    Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Onboarding costs may be incurred for larger projects.

    Service Level Objectives

    Please visit our UT Service Desk home for metrics and additional information.

  • How did we do?

    Click the request button to submit feedback.

    Available to:Faculty and Staff,Students
    Features

    N/A

    Cost

    N/A

    Service Level Objectives

    N/A