UT Service Desk
|
The Service Desk provides the university community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, and applications.
We are committed to educating and supporting our customers, and one another. |
|
How Do I...
Connect to campus Wi-Fi (utexas) |
Contact Us
In Person: Walk Up Desk in the Flawn Academic Center (8 AM - 6 PM)
Email: Help@utexas.edu or create a service request Phone: 512 - 475 - 9400 (8 AM - 5 PM) |
Visit our website for more information at bit.ly/utservicedesk!
Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.
Resolve, route, or refer incoming requests or incidents.
Contacting the UT Service Desk is available at no cost.
Definitions of our Key Metrics
ASA - Average Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 30 seconds.
ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent. Our service level objective is a maximum of 7% abandonment.
CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others. Our objective for positive responses is 85%, or higher.
Please visit our UT Service Desk home for additional metrics and information.
Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).
Resolve, route, or refer incoming requests or incidents.
Onboarding costs may be incurred for larger projects.
Please visit our UT Service Desk home for metrics and additional information.