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UT Service Desk

The UT Service Desk provides the university community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, and applications. We commit to educating and supporting our customers, and one another.

 

Here you can:

 

How to Contact Us:

Call our support line at 512-475-9400

Monday through Friday, 8 am to 6 pm

Saturday and Sunday, Closed

help@its.utexas.edu 

 

Visit, in person, at our Walk Up Desk:

Flawn Academic Center (FAC) Lobby

Monday through Friday, 8 am to 7 pm
Saturday and Sunday, Closed

 The Service Desk observes all University Holidays.

UT Service Desk Self Help
  • UT Service Desk

    Support of UT services for the University community.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Consulting with the UT Service Desk is available at no cost.

    Service Level Objectives

    Key Metrics

    • Customer satisfaction rating: On 1-7 Scale, with 7 being Most Satisfied
    • Average speed to answer a call: Within 60 seconds
    • Service Desk resolution rate: 65%

    Service Level Objectives

    Routine requests are typically responded to within one business day.

    Incident (something is broken)

    *Service Level Objectives for varying priorities will be established.

    UT Service Desk Self Help
  • UT Service Desk Customer Onboarding

    Provide new support for a college, school, unit, or service.

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Cost dependent upon volume and complexity of service support.

    Service Level Objectives

     Key Metrics

    • Customer satisfaction rating: On 1-7 Scale, with 7 being Most Satisfied
    • Average speed to answer a call: Within 60 seconds
    • Service Desk resolution rate: 65%

    Service Level Objectives

    Routine requests are typically responded to within one business day.

    Incident (something is broken)

    *Service Level Objectives for varying priorities will be established.

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