UT Service Desk
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We are committed to educating and supporting our customers, and one another. We are here to help! The Service Desk provides first-level technical support and connection to second-level technical support to the university community on various topics, including information technology, applications, and services. If you are not sure whom to ask for help, contact us!
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Hours of Operation In-Person Mon - Fri 8 AM – 6 PM
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Contact Us Phone 512 - 475 - 9400 Email help@utexas.edu Online Submit a Request In-Person Flawn Academic Center |
Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.
Resolve, route, or refer incoming requests or incidents.
Contacting the UT Service Desk is available at no cost.
Definitions of our Key Metrics
ASA - Average Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 30 seconds.
ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent. Our service level objective is a maximum of 7% abandonment.
CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others. Our objective for positive responses is 85%, or higher.
Please visit our UT Service Desk home for additional metrics and information.
Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).
Resolve, route, or refer incoming requests or incidents.
Onboarding costs may be incurred for larger projects.
Please visit our UT Service Desk home for metrics and additional information.