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General Networks

General Network access to wireless (Wi-Fi) and wired Ethernet ports available to students, faculty, staff, official visitors, and affiliated workers to access the university's network as well as the Internet. Wi-fi coverage and Ethernet port availability is determined by the Technical Support Coordinators (TSCs) for their respective departments and spaces.

 

All users must abide by the university's Acceptable Use Policy


  • General Network Access for UT Students, Faculty, Staff

    The General Network provides Wi-Fi and wired network access to UT Austin students, faculty, staff, official visitors, and certain affiliated workers. Access to the General Network requires a UT EID with the proper affiliations or entitlements.

    Devices connecting to the General Network must support 802.1x authentication or be registered for alternate identification, which can be done directly using any device with a web browser.

    Available to:Students,Faculty and Staff
    Features
    • Provides connectivity to the university's network
    Cost

    General Network access is provided as a Common Good service to all eligible users.

     

    Service Level Objectives

     

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

    Technical Support Contacts should see the support documentation here.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The General Network service has an availability SLA of 99.9% for the core system.

    Individual coverage areas / ports do not have a set SLA and are handled on an as-available basis.

    Availability of General Network coverage / ports is determined and funded by the individual departments responsible for the office/lab/shared spaces.

     

    Maintenance and Incident Communications

    Maintenance will tend to be during Intersessions, and, as necessary and announced during school sessions on Sunday mornings.

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

     

  • General Network Access for Visitors

    Departments can sponsor General Network access for visitors using a few different mechanisms. ITS does not create or sponsor guest accounts for department visitors.

    Visitors without department sponsors can connect to the utguest Wi-Fi network. Visitors from other institutions participating in eduroam can connect to the eduroam Wi-Fi network without department sponsorship. For more information, see Wi-Fi Access for Visitors.

     

    Sponsoring Affiliated Workers

    Visitors in this role will need to create a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to assign the correct affiliations and entitlements in the EID system. For more information on affiliated workers, refer to the "Privileges" section on the the Introduction to University Affiliate Positions documentation.

     

    Available to:Guest
    Features
    • Provides departments a mechanism to sponsor General Network access for affiliated workers
    Cost

    Access for departments to designate affiliated workers via HRMS is provided as a Common Good service.

     

    Service Level Objectives

     

    Technical Support

    Departments are responsible for providing end-user / device support for their sponsored visitors.

    Systemic problems with the service may be escalated by department TSCs to ITS Networking during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

     

     

    Service Availability

    The General Network service has an availability SLA of 99.9% for the core system.

    Individual ports / coverage locations do not have a set SLA and are handled on an as-available basis.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.