General Networks
General Network access to wired Ethernet ports is available to students, faculty, staff, official visitors, and affiliated workers to access the university's network as well as the Internet. Port availability is determined by the Technical Support Coordinators (TSCs) for their respective departments and spaces.
All users must abide by the university's Acceptable Use Policy
.
The General Network provides wired network access to UT Austin students, faculty, staff, official visitors, and certain affiliated workers. Access to the General Network requires a UT EID with the proper affiliations or entitlements.
Devices connecting to the General Network must have a wired Ethernet interface and appropriate patch cable. Authentication via 802.1x or via a web page, which can be done directly using any device with a web browser. Departmental IT support staff may also manually configure ports.
- Provides authenticated wired connectivity to the university's network and the Internet
General Network access is provided as a Common Good service to all eligible users.
Technical Support
Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays).
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.
Technical Support Contacts should see the support documentation here.
UT Service Desk
(512) 475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Service Availability
The General Network service has an availability SLA of 99.9% for the core system.
Individual ports / coverage locations do not have a set SLA and are handled on an as-available basis.
Availability of General Network ports is determined and funded by the individual departments responsible for the office/lab/shared spaces.
Maintenance and Incident Communications
Maintenance will tend to be during Intersessions, and, as necessary and announced during school sessions on Sunday mornings.
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
Departments can sponsor General Network access for visitors using a few different mechanisms. ITS does not create or sponsor guest accounts for department visitors.
Sponsoring Affiliated Workers
Visitors in this role will need to create a UT EID
if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to assign the correct affiliations and entitlements in the EID system. For more information on affiliated workers, refer to the "Privileges" section on the the Introduction to University Affiliate Positions documentation.
- Provides departments a mechanism to sponsor General Network access for affiliated workers
Access for departments to designate affiliated workers via HRMS is provided as a Common Good service.
Technical Support
Departments are responsible for providing end-user / device support for their sponsored visitors.
Systemic problems with the service may be escalated by department TSCs to ITS Networking during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays).
Service Availability
The General Network service has an availability SLA of 99.9% for the core system.
Individual ports / coverage locations do not have a set SLA and are handled on an as-available basis.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.