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General Networks

General Network access to wireless (Wi-Fi) and wired Ethernet ports available to students, faculty, staff, official visitors, and affiliated workers to access the university's network as well as the Internet. Wi-fi coverage and Ethernet port availability is determined by the Technical Support Coordinators (TSCs) for their respective departments and spaces.

 

All users must abide by the university's Acceptable Use Policy

 

  • General Network Access for UT Students, Faculty, Staff

    The General Network provides Wi-Fi and wired network access to UT Austin students, faculty, staff, official visitors, and certain affiliated workers. Access to the General Network requires a UT EID with the proper affiliations or entitlements.

    Devices connecting to the General Network must support 802.1x authentication or be registered with the network.  Devices can be registered through network portal (http://register.network.utexas.edu) which is accessible on wired General Network ports prior to registration.

    Available to:Students,Faculty and Staff
    Features
    • Provides connectivity to the university's network
    Cost

    General Network access is provided as a Common Good service to all eligible users.

     

    Service Level Objectives

     

    Technical Support

    Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays). 

    Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days.  Service Desk staff may escalate requests as needed.

    Technical Support Contacts should see the support documentation here.

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The General Network service has an availability SLA of 99.9% for the core system.

    Individual coverage areas / ports do not have a set SLA and are handled on an as-available basis.

    Availability of General Network coverage / ports is determined and funded by the individual departments responsible for the office/lab/shared spaces.

     

    Maintenance and Incident Communications

    Maintenance is scheduled during Intersessions, during school sessions on Sunday mornings, and at other times when deemed necessary, and communications in advance will occur.  Every effort is made to minimize disruptions to the user community.

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

     

  • General Network Access for Visitors

    Departments can sponsor General Network access for visitors using a few different mechanisms. ITS does not create or sponsor guest accounts for department visitors.

    Visitors without department sponsors can connect to the utguest Wi-Fi network. Visitors from other institutions participating in eduroam can connect to the eduroam Wi-Fi network without department sponsorship. For more information, see Wi-Fi Access for Visitors.

     

    Sponsoring Affiliated Workers

    Visitors in this role will need to create a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to assign the correct affiliations and entitlements in the EID system. For more information on affiliated workers, refer to the "Privileges" section on the the Introduction to University Affiliate Positions documentation.

     

    Available to:Guest
    Features
    • Provides departments a mechanism to sponsor General Network access for affiliated workers
    Cost

    Access for departments to designate affiliated workers via HRMS is provided as a Common Good service.

     

    Service Level Objectives

     

    Technical Support

    Departments are responsible for providing end-user / device support for their sponsored visitors.

    Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays). 

    Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days.  TSCs and Service Desk staff may escalate requests as needed.

     

    Service Availability

    The General Network service has an availability SLA of 99.9% for the core system.

    Individual ports / coverage locations do not have a set SLA and are handled on an as-available basis.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

     

  • Wired non-person/device EID request

    Procedure for getting devices that aren't associated with a specific person access to the PNA network.

    Available to:Faculty and Staff
    Features

    Assigns network access to non person EID.

    Cost

    no cost

    Service Level Objectives

    Routine requests are typically addressed within one business day.
    UT Service Desk staff may escalate requests as needed.

    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.

    UT Service Desk
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu