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ID Center


We are committed to educating and supporting our customers, and one another.

The ID Center, provides proximity-enabled ID cards for students, faculty, staff, official visitors and university affiliates as required. The ID Center also upgrades UT EIDs for eligible individuals to allow full access to online services.

COVID-19 Operations


EID Upgrades

If you will NOT be on campus (and therefore will not need a UT ID Card), please verify whether your EID has already been upgraded. If it hasn’t, you may submit a request online and an ID Center representative will contact you to schedule a video call appointment and obtain your signature on the EID Agreement form using DocuSign.


ID Cards

If you WILL be on campus and need an ID Card, please visit the ID Center on the first floor of the Flawn Academic Center (FAC)during business hours. Your EID will be upgraded at the same time you receive your ID Card so you DO NOT need to also submit a request for an EID upgrade.


Hours of Operation

On-site       Mon - Fri          9 AM – 2 PM
Online       Mon – Fri        8 AM – 5 PM

Planned Closures

Thanksgiving Break   

Nov. 26th  - 27th   Closed all day

Winter Break   

Dec. 23rd  - Jan. 3rd   Closed all day


Contact Us   

Phone    512 - 475 - 9400


Online   Submit a Request

On-site  Flawn Academic Center


How Do I... 



  • Remote EID Upgrade Request

    Please use the associated form for Remote EID Upgrade requests.

    To verify whether your EID has already been upgraded, visit the EID Self-Help Tools and select “Upgrade my EID”.

    Available to:Faculty and Staff,Students

    You WILL NEED an upgraded UT EID to:

    You WILL NOT need an upgraded UT EID to:



    Service Level Objectives
    Routine requests are typically addressed within two business days.  
    UT Service Desk staff may escalate requests as needed.
  • How are we doing?

    Click the request button to submit feedback.

    Available to:Faculty and Staff,Students




    Service Level Objectives