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Urgent Email System

The Urgent Email System is a web application and an updated solution that allows authorized senders from University Communications and Campus Safety & Security to send Urgent Bulk Emails to all the students and employees of UT Austin during an emergency. 

Urgent Email System Self Help
  • Urgent Email Systems

    Urgent Bulk Emails are defined as “an important announcement from an executive officer or designated representative regarding an imminent occurrence.” These urgent notifications are the messages flagged with the word “Urgent” in the message subject.

     

    For questions concerning the Urgent Email System, contact the ITS Ecommunications Group at group-email@utlists.utexas.edu.

    Users can also call the UT Service Desk at 512-475-9400.

    For after-hours emergency technical support, contact the System Operators at problems@its.utexas.edu. Operators will contact Urgent Email Stewards, who will respond immediately upon notification.

    Available to:Faculty and Staff
    Features
    • A streamlined version of the current process for sending Urgent Emails.
    • A custom-built system that has control over the network configurations, reduced complexity, and increased delivery speed.
    • Offers emergency messaging functionality.
    • Has the ability to quickly and reliably send email to all UT students and employees in the event of an emergency.
    • The urgent bulk emails are sent quickly (approx. 70000 messages can be sent in 10 minutes or less).
    • The user interface designed for this system is very simple, user-friendly, and easy-to- use even under stressful circumstances.
    Cost

    TheGeoup Email System is provided as a common good service with no additional costs to departments or user

    Service Level Objectives

    Overview

    This document defines the service level agreement for the Urgent Email System.

    Service description

    The Urgent Email System is a web application and an updated solution that allows authorized senders to send Urgent Bulk Emails to all the students and employees of UT Austin during an emergency. Urgent Bulk Emails are defined as “an important announcement from an executive officer or designated representative regarding an imminent occurrence.”

    Availability: 99.99%

    Intended users

    The Urgent Email System can be used by authorized senders from University Operations-Communication and Campus Safety & Security.

    Supported computing environment

    The minimum recommended operating system and client software requirements are:

    Technical support

    For questions concerning the Urgent Email System, contact the ITS Ecommunications Group at group-email@utlists.utexas.edu.

    Users can also call the UT Service Desk at 512-475-9400.

    For after-hours emergency technical support, contact the System Operators at problems@its.utexas.edu. Operators will contact Urgent Email Stewards, who will respond immediately upon notification.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance occurs monthly on the third Monday between 9:00am and 11:am as required. Maintenance may be scheduled at other days/times when required to coordinate with other developers. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    Urgent Email System subscribers agree to:

    • Periodically login to the system to confirm that they can access it through regularly-used browsers

    • Periodically test the Urgent Email System