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Enterprise Monitoring and Metrics

Enterprise Monitoring and Metrics

Enterprise Monitoring and Metrics Self Help
  • Data Center Host Monitoring (Zenoss)

    Provides monitoring of individual devices (typically servers), to include status of availability, alerts on status, creation of incidents in the IT Service Management tool, and a web console to view and acknowledge alerts. 

    • Linux Server Monitoring: Monitoring of Linux servers via SNMPv3. Discover, model and monitor Linux components for availability and performance: CPU, memory, file systems, network interfaces, and running processes. Custom component thresholds available per device.
    • Windows Server Monitoring: Monitoring of Windows servers via WinRM. Discover, model, and monitor Windows components for availability and performance: CPU, memory, system uptime, file systems, network interfaces, and running processes. Custom component thresholds available per device. May also include monitoring of installed Windows components.

    Zenoss is a built-in service for all Managed Server Support (MSS) customers. If you are currently an MSS customer and interested in learning more about Zenoss for your device, please submit a ticket through the Managed Server Support service page.   

    Available to:Faculty and Staff
    Features
    • Availability status: Up/down of a device 
    • Alerting: Automated notification (via email) on the status of a monitored device, based on standard thresholds.
    • Incident Creation: Creation of an incident in the Service Desk tool based upon alerts and criticality of the alert
    • Operator Notification: Notification by UDC Operators to designated escalation list, based on criticality of devices (or service) and alert
    Cost

    Included for servers under a Managed Server Support (MSS) contract. 

    Service Level Objectives

    Routine requests are typically addressed within one business day.  

    UT Service Desk staff may escalate requests as needed.

     

    Technical Support

    Technical support is available during normal business hours:

    M-F 8:00 a.m. - 5:00 p.m.  

     

    UT Service Desk    

    512-475-9400

    Create a Ticket

    Direct Email help@its.utexas.edu

  • Managed Splunk

    Provides the ability to instantly search all data generated by applications, servers, and network devices in the IT infrastructure. Collect and index any machine data from virtually any source, format, or location in real time. 

    Splunk is a built-in service for all Managed Server Support (MSS) customers. If you are currently an MSS customer and interested in learning more about Metrics, please submit a ticket through the Managed Server Support service page.

    ***Note that the UT Austin ISO also hosts the UT System Managed Splunk Service (UTMSS) for all other UT System campuses. UT System campuses with questions about this service are encouraged to consult with their respective Chief Information Security Officer or contact the UT Austin Information Security Office at security@utexas.edu

    Available to:Faculty and Staff
    Features
    • Data Analysis/Visualization: Collect, store, index, search, correlate visualize, analyze and report on any machine-generated data
    • Alerts: Customer alerting determined by customer to proactively monitor data in real time
    • Incident Creation: Creation of an incident in the Service Desk tool based upon alerts and criticality of the alert
    Cost

    Managed Splunk is currently offered at no additional cost to UT Austin - ITS managed customers.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  

    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • Web Application Monitoring (Thousand Eyes)

    ThousandEyes can test availability, application or service response, and network connectivity to monitor web applications and web-enabled services.  Monitoring can be set up in a series of tests that provide result data used by established conditions to trigger an email or other types of alerts and reporting. ThousandEyes customers will be able to review tests and alerts within the console and explore results to assist in troubleshooting or provide reports to show the availability of their application.

    Available to:Faculty and Staff
    Features

    Features

    • Testing: Network ping tests, DNS health testing,transaction based testing, FTP server testing, and path and route visualizations.
      • *All tests originate from a monitoring agent on the University network.
    • Alerting: Derive deep intelligence about your network with custom alerts and automated notifications (via email) on the status of your application.
    • Reports: Easily communicate ongoing performance or outages with access to the ThousandEyes console to review standard or custom reports, visual water-fall of tests, as well emailed or embedded reports and widgets.
    • Incident Creation: Creation of an incident in the Service Desk tool based upon alerts and criticality of the alert.
    Cost
    • Service is provided at no cost for university-wide enterprise applications.
    Service Level Objectives

    Routine requests are typically addressed within one business day.  

    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • Monitoring Consulting

    Consultation services are offered to technical staff and service owners who wish to engage with monitoring experts. Consulting can help individuals identify the most effective monitoring solution for their business and will be considered mandatory for all new users of Monitoring services

    Available to:Faculty and Staff
    Features

    One hour meeting for monitoring consultation

    Cost

    Service is provided at no cost for university-wide enterprise applications.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  

    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu