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Enterprise Monitoring and Metrics

Enterprise Monitoring and Metrics

Monitoring of individual devices, to include status of availability, alerts on status, creation of incidents in the IT Service Management tool, and a web console to view and acknowledge alerts. 

 

  • Data Center Host Monitoring (Zenoss)

    Provides monitoring of individual devices (typically servers), to include status of availability, alerts on status, creation of incidents in the IT Service Management tool, and a web console to view and acknowledge alerts. 

    • Linux Server Monitoring: Monitoring of Linux servers via SNMPv3. Discover, model and monitor Linux components for availability and performance: CPU, memory, file systems, network interfaces, and running processes. Custom component thresholds available per device.
    • Windows Server Monitoring: Monitoring of Windows servers via WinRM. Discover, model, and monitor Windows components for availability and performance: CPU, memory, system uptime, file systems, network interfaces, and running processes. Custom component thresholds available per device. May also include monitoring of installed Windows components.

    Zenoss is a built-in service for all Managed Server Support (MSS) customers. If you are currently an MSS customer and interested in learning more about Zenoss for your device, please submit a ticket through the Managed Server Support service page.   

    Available to:Faculty and Staff
    Features
    • Availability status: Up/down of a device 
    • Alerting: Automated notification (via email) on the status of a monitored device, based on standard thresholds.
    • Incident Creation: Creation of an incident in the Service Desk tool based upon alerts and criticality of the alert
    • Operator Notification: Notification by UDC Operators to designated escalation list, based on criticality of devices (or service) and alert
    Cost

    Included for servers under a Managed Server Support (MSS) contract. 

    Service Level Objectives

    Routine requests are typically addressed within one business day.  

    UT Service Desk staff may escalate requests as needed.

     

    Technical Support

    Technical support is available during normal business hours:

    M-F 8:00 a.m. - 5:00 p.m.  

     

    UT Service Desk    

    512-475-9400

    Create a Ticket

    Direct Email help@its.utexas.edu