UT Print
Quick Links: MyPrintCenter website | MobilePrint email
UTprint is a convenient way to print, copy, and scan documents at locations all over campus, including most residence halls and UT Libraries. University of Texas of Austin students pay for UTprint services with My Library Print Funds or Bevo Pay. Faculty and staff can pay using departmentally funded accounts or Dine In Dollars.
How to print with UTprint:
- Make sure you have a My Library Print Funds, Bevo Pay or Dine In Dollars account with available funds.
- Submit your print job via web, email, or mobile app or drivers (see below)
- Proceed to a UTprint device location or a UT Libraries printer, swipe your UT ID card (or enter your UT EID) to select your job, and print it on-demand. Your print job will be held in the queue for up to 48 hours.
Drivers
- Windows: black and white | color | all drivers
- macOS: all drivers
Refunds
Send email to utprintsupport@utlists.utexas.edu with the following information:
- Number of Pages
- Single/Double Sided:
- Color or Black & White
- Page Size
- Date of the issue
- Location of the issue
- Your UT EID
- Amount of expected refund
Features
- Submit print jobs from participating lab locations on campus, your personal computer, through the website, or email, or the mobile app
- Print on-demand at any UTprint printer on campus, or at any UT Libraries printing facility
- Print black & white or color at select locations
- Pay for print jobs using My Library Print Funds, Bevo Pay or Departmentally Funded Accounts
- Copy (for a per-page fee) and scan-to-email services (free) are available at all UTprint locations
- Reduce waste by eliminating banner pages, utilizing duplex printing and deleting unwanted jobs
Cost
Costs are for prints or copies. Simplex printing (one sided) is one page on one sheet. Duplex printing (two sided) is two pages on one sheet. There is a slight discount for black/white duplex printing.
- 8.5x11 b/w : $0.11/page
- 8.5x11 color: $0.30/page
- 11x17 b/w : $0.11/page
- 11x17 color : $0.30/page
- scan to email: free
UTprint is a convenient way to print documents when and where they need them. University of Texas of Austin students pay for UTprint services with My Library Print Funds or Bevo Pay. Faculty and staff can pay using departmentally funded accounts or Dine In Dollars. UTprint can be used in participating campus computer locations or on a personal computer.
To use, print from an application, selecting UTprint as the printer, log in with your EID and password, and confirm your print job submission. You may then visit any of the 50 UTprint printers available across campus, swipe your UT ID card (or enter your UT EID) to select your job, and print it on-demand. Your print job will be held in the UTprint queue for up to 48 hours.
- Submit print jobs from participating lab locations on campus or your personal computer
- Print on-demand at any UTprint printer on campus
- Print black & white or color
- Pay for print jobs using My Library Print Funds, Bevo Pay, or Departmentally Funded Accounts
- Copy and scan-to-email services are available at select locations
- Reduce waste by eliminating banner pages, utilizing duplex printing and deleting unwanted jobs
Costs are for prints or copies. Simplex printing (one sided) is one page on one sheet. Duplex printing (two sided) is two pages on one sheet. There is a slight discount for duplex printing.
- 8.5x11 b/w : $0.11/page
- 8.5x11 color: $0.30/page
- 11x17 b/w : $0.11/page
- 11x17 color : $0.30/page
- scan to email: free
Overview
This document defines the service level objective for UTprint.
Service description
UTprint is a convenient way for students to print documents when you need them. Simply log in with your UT EID and print to one of the university printers available in labs and buildings across campus.
Intended Audience
UTprint may be used by students.
Technical support
Tier 1
Technical support is available during normal business hours. Routine requests are typically addressed within one business day. Customers should contact the UT Service Desk at 512-475-9400.
Tier 2
Departmental support staff and the UT Service Desk may escalate issues to the UTprint support team by sending email to utprintsupport@utlists.utexas.edu
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance occurs 12am to 2am every Sunday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.
Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for UTprint.
Customer responsibilities
Subscribers, consumers and identified owners/administrators of the service agree to be aware of and adhere to the university's Acceptable Use Policy.
Host Requirements & Responsibilities
UTprint hosts are required to provide the following:
o A prominent location that is easily accessible to end users
o Reliable AC power
o Reliable campus networking
o Assign a campus-only static IP address
o DNS name is set and whitelisted for mail-relay
o Tier 1 support within posted hours of operation
o Signage near printer that includes name of the printer, contact information for Tier 1 support (any combination of email, phone, and location), lists the Tier 1 support hours of operation and expected response times
o Email address that goes to Tier1 to be used for device auto-notifications (low paper/toner notifications)
o Email and phone number for a full time staff member in Host's organization to act as liaison with UTPrint service provider
UTprint Host Tier 1 support is responsible for the following items
o The ordering, storing, and resupplying of:
§ Paper – Host must purchase, but will be refunded annually
§ Toner – Free through Ricoh portal
o Evaluation and first attempt resolution for the following device issues:
§ Low/no paper
§ Low/no toner
§ Paper jams
§ Properly loading paper
§ Network connectivity
§ Power
· For issues beyond Tier 1 support that are not power or networking related; Tier 1 will escalate to the issue to Tier 2 (help@its.utexas.edu) in a systemic fashion that ensures Tier 2/Tier 3 communication reaches back to the Host/Tier 1
· In the case of device outage due to networking or power expected to last more than 1 day, Tier 1 will notify Tier 2 of the outage and an expected ETA on fix.