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UT Print

 

UTprint is a convenient way to print documents at locations all over campus. University of Texas of Austin students pay for UTprint services with Bevo Bucks. Faculty and staff can pay using departmentally funded accounts or Dine In Dollars. UTprint can be used in participating campus computer labs or on a personal computer.

 

To use, print from an application, selecting UTprint as the printer, log in with your EID and password, and confirm your print job submission. You may then visit any of the 50+ UTprint printers available across campus, swipe your UT ID card (or enter your UT EID) to select your job, and print it on-demand. Your print job will be held in the UTprint queue for up to 48 hours.

 

Drivers


For 2017, all UTprint users must load new drivers--see below:

 

Windows Drivers (updated 10 Jan 2017): B&W | Color

MacOS Drivers (updated 20 Jan 2017): B&W+Color

 

Also available:

Manually installing macOS drivers: Popup.pkg | ricoh-bw.pkg | ricoh-color.pkg | Instructions

Windows Drivers (updated 10 Jan 2017) (no automatic updating, for computer lab administrators): B&W | Color

Complete list of Windows drivers

 

Refunds

 

Send email to utprintsupport@utlists.utexas.edu with the following information:

 

  • Number of Pages
  • Single/Double Sided:                   
  • Color or Black & White
  • Page Size
  • Date of the issue
  • Location of the issue
  • Your UT EID
  • Amount of expected refund

 

Features

 

  • Submit print jobs from participating lab locations on campus or your personal computer
  • Print on-demand at any UTprint printer on campus
  • Print black & white or color
  • Pay for print jobs using Bevo Bucks or Departmentally Funded Accounts
  • Copy and scan-to-email services are available at select locations
  • Reduce waste by eliminating banner pages, utilizing duplex printing and deleting unwanted jobs

 

Cost

 

  • 8.5x11 b/w simplex : $0.10/sheet
  • 8.5x11 b/w duplex: $0.20/sheet
  • 8.5x11 color simplex: $0.40/sheet
  • 8.5x11 color duplex: $0.80/sheet
  • 11x17 b/w simplex: $0.20/sheet
  • 11x17 b/w duplex: $0.41/sheet
  • 11x17 color simplex: $0.80/sheet
  • 11x17 color duplex: $1.61/sheet
  • scan to email: free

 

  • UT Print

    UTprint is a convenient way to print documents when and where they need them. University of Texas of Austin students pay for UTprint services with Bevo Bucks. Faculty and staff can pay using departmentally funded accounts or Dine In Dollars. UTprint can be used in participating campus computer labs or on a personal computer.

    To use, print from an application, selecting UTprint as the printer, log in with your EID and password, and confirm your print job submission. You may then visit any of the 70 UTprint printers available across campus, swipe your UT ID card (or enter your UT EID) to select your job, and print it on-demand. Your print job will be held in the UTprint queue for up to 48 hours.

    Available to:Students
    Features
    • Submit print jobs from participating lab locations on campus or your personal computer
    • Print on-demand at any UTprint printer on campus
    • Print black & white or color
    • Pay for print jobs using Bevo Bucks or Departmentally Funded Accounts
    • Copy and scan-to-email services are available at select locations
    • Reduce waste by eliminating banner pages, utilizing duplex printing and deleting unwanted jobs
    Cost

    8.5x11 b/w simplex : $0.10/sheet
    8.5x11 b/w duplex: $0.20/sheet
    8.5x11 color simplex: $0.40/sheet
    8.5x11 color duplex: $0.80/sheet
    11x17 b/w simplex: $0.20/sheet
    11x17 b/w duplex: $0.41/sheet
    11x17 color simplex: $0.80/sheet
    11x17 color duplex: $1.61/sheet
    scan to email: free

    Service Level Objectives

    Overview

    This document defines the service level objective for UTprint.

    Service description

    UTprint is a new convenient way for students to print documents when you need them. Simply log in with your UT EID and print to one of the university printers available in labs and buildings across campus.

    Intended Audience

    UTprint may be used by students.

    Supported computing environment

    The minimum recommended operating system and client software requirements are:

    • Windows 7, 8 and 10 (32 bit and 64 bit)
    • Macintosh OS 10.6 - 10.11

    Technical support

    Tier 1

    Technical support is available during normal business hours. Routine requests are typically addressed within one business day. Customers should contact the UT Service Desk at 512-475-9400.

    Tier 2

    Departmental support staff and the UT Service Desk may escalate issues to the UTprint support team by sending email to utprintsupport@utlists.utexas.edu or by contacting the UT Austin Ricoh support representative at (512) 350-1646 or (512) 471-0560.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance occurs 12am to 2am every Sunday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for UTprint.

    ITS will notify UT Print lab manager using the UT Printadmins email list.

    Customer responsibilities

    Subscribers, consumers and identified owners/administrators of the service agree to be aware of and adhere to the university's Acceptable Use Policy.

     

    Host Requirements & Responsibilities

    UTprint hosts are required to provide the following:
    o A prominent location that is easily accessible to end users
    o Reliable AC power
    o Reliable campus networking
    o Assign a campus-only static IP address
    o DNS name is set and whitelisted for mail-relay
    o Tier 1 support within posted hours of operation
    o Signage near printer that includes name of the printer, contact information for Tier 1 support (any combination of email, phone, and location), lists the Tier 1 support hours of operation and expected response times
    o Email address that goes to Tier1 to be used for device auto-notifications (low paper/toner notifications)
    o Email and phone number for a full time staff member in Host's organization to act as liaison with UTPrint service provider

    UTprint Host Tier 1 support is responsible for the following items
    o The ordering, storing, and resupplying of:
    § Paper – Host must purchase, but will be refunded annually
    § Toner – Free through Ricoh portal
    o Evaluation and first attempt resolution for the following device issues:
    § Low/no paper
    § Low/no toner
    § Paper jams
    § Properly loading paper
    § Network connectivity
    § Power
    · For issues beyond Tier 1 support that are not power or networking related; Tier 1 will escalate to the issue to Tier 2 (help@its.utexas.edu) in a systemic fashion that ensures Tier 2/Tier 3 communication reaches back to the Host/Tier 1
    · In the case of device outage due to networking or power expected to last more than 1 day, Tier 1 will notify Tier 2 of the outage and an expected ETA on fix. 

     

     

     

    UT Print Self Help
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