uTexas Enterprise Directory (TED)
The uTexas Enterprise Directory (TED) is a private directory service that contains identity information about students, faculty, staff, and university affiliates.
The uTexas Enterprise Directory (TED) contains confidential information and is not equivalent to the public "white pages" directory. TED is a repository of information consolidated for the internal use of university departments. Authorization to access confidential or restricted information contained in TED is controlled by the managers of the systems from which that information is derived. Note that TED is not the system of record for any student or employee information, and thus may not reflect the current, official status of a student or employee. It is a read-only repository, and no updates are permitted.
- Provides a consolidated, LDAPv3-based interface for use by university employees and departments
- Makes available identity and affiliation information of enterprise interest to a wide variety of systems and platforms
- Allows departments to authenticate UT EID holders when logging into departmental systems
- Permits departments to authorize access to systems or applications based on user attributes stored within TED
The uTexas Enterprise Directory is available at no cost to UT students, faculty, and staff.
- Availability: 99.237%
This document defines the Service-Level Objective (SLO) for the uTexas Enterprise Directory (TED).
The uTexas Enterprise Directory (TED) is a private directory service that contains identity information about students, faculty, staff, and university associates. TED is a repository of information consolidated for the internal use of university departments. Authorization to access confidential or restricted information contained in TED is controlled by the managers of the systems from which that information is derived.
The uTexas Enterprise Directory (TED) can be used by authorized university applications.
Supported computing environment
All services detailed in this SLO refer to the TED production (PROD) environment. ITS provides access to the PROD environment through a consolidated LDAPv3-based interface. Use of this interface requires an LDAPv3-based client. Only secure LDAP connections are supported by TED (via either LDAPS on port 636 or STARTTLS over the regular LDAP port 389).
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
End users should start with Tier 1 technical support. Any user can submit a support request by emailing email@example.com. Requests for TED access, application development consultation, and schema changes should also be sent to firstname.lastname@example.org. Users may also call the UT Service Desk at 512-475-9400 for assistance.
The UT Service Desk may escalate issues to the TED Administrators. Customers referred to the TED Administrators will be contacted within one business day.
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled Maintenance that is expected to be non-disruptive to customers occurs on Tuesdays from 7:00 a.m. to 8:00 a.m., though maintenance may not occur on every Tuesday. Maintenance events that will involve a service disruption will be scheduled on Saturdays from 9:00 a.m. to 1:00 p.m. Installation of service, application, and security updates will be performed during the scheduled maintenance window whenever possible. ITS will communicate all scheduled maintenance based on its published change notification process.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts & Outages page.
Change notification: ITS will notify customers using the Alerts & Outages page of service availability and service delivery issues for TED.
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
uTexas Enterprise Directory (TED) subscribers agree to:
- Adhere to all FERPA rules if restricted student information is used
- Adhere to the TED Acceptable Use Policy (AUP)