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  • uTexas Enterprise Directory (TED)

    The uTexas Enterprise Directory (TED) contains confidential information and is not equivalent to the public "white pages" directory. TED is a repository of information consolidated for the internal use of university departments. Authorization to access confidential or restricted information contained in TED is controlled by the managers of the systems from which that information is derived. Note that TED is not the system of record for any student or employee information, and thus may not reflect the current, official status of a student or employee. It is a read-only repository, and no updates are permitted.

    Available to:Faculty and Staff
    Features
    • Provides a consolidated, LDAPv3-based interface for use by university employees and departments
    • Makes available identity and affiliation information of enterprise interest to a wide variety of systems and platforms
    • Allows departments to authenticate UT EID holders when logging into departmental systems
    • Permits departments to authorize access to systems or applications based on user attributes stored within TED
    Cost

    The uTexas Enterprise Directory is available at no cost to UT students, faculty, and staff.

    Service Level Objectives

     Key Metrics

    • Availability: 99.237%

    Overview

    This document defines the service level agreement for the uTexas Enterprise Directory (TED).

    Service description

    The uTexas Enterprise Directory (TED) is a private directory service that contains identity information about students, faculty, staff, and university associates. TED is a repository of information consolidated for the internal use of university departments. Authorization to access confidential or restricted information contained in TED is controlled by the managers of the systems from which that information is derived.

    Intended users

    The uTexas Enterprise Directory (TED) can be used by authorized university applications.

    Supported computing environment

    All services detailed in this SLA refer to the TED production (PROD) environment. ITS provides access to the PROD environment through a consolidated LDAPv3-based interface. Use of this interface requires an LDAPv3-based client. Only secure LDAP connections are supported by TED (via either LDAPS on port 636 or STARTTLS over the regular LDAP port 389).

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support. Any user can submit a support request by emailing directoryteam@utlists.utexas.edu. Requests for TED access, application development consultation, and schema changes should also be sent to directoryteam@utlists.utexas.edu. Users may also call the UT Service Desk at 512-475-9400 for assistance.

    Tier 2

    The UT Service Desk may escalate issues to the TED Administrators. Customers referred to the TED Administrators will be contacted within one business day.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled Maintenance that is expected to be non-disruptive to customers occurs on Tuesdays from 7:00 a.m. to 8:00 a.m., though maintenance may not occur on every Tuesday. Maintenance events that will involve a service disruption will be scheduled on Saturdays from 9:00 a.m. to 1:00 p.m. Installation of service, application, and security updates will be performed during the scheduled maintenance window whenever possible. ITS will communicate all scheduled maintenance based on its published change notification process.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for TED.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    uTexas Enterprise Directory (TED) subscribers agree to:

    • Adhere to all FERPA rules if restricted student information is used
    • Adhere to the TED Acceptable Use Policy (AUP)
  • TED Web Services

    TED Web Services is a collection of APIs provided through the Enterprise Service Bus (ESB) to query the uTexas Enterprise Directory (TED). 

    Available to:Faculty and Staff
    Features

    We are happy to release APIs for querying the uTexas Enterprise Directory (TED) via the Enterprise Service Bus (ESB). We have released a collection of APIs each with different uses:

    • Send a Person/EID and get that person's directory information.
    • Send a Person/UIN and get that person's directory information.
    • Send a Group EID and a Person EID and receive a Yes or No depending on if the person is a member of that Group EID.
    • Send a Group EID and receive a list of the members of that group.

    These APIs represent a great way for querying TED whether on-campus or off-campus. However, there are some limitations:

    • You must have a TED service account to use any of these APIs. For more information about TED, please visit:
      https://ut.service-now.com/utss/KAhome.do?number=KB0012248.
    • Due to the nature of the cloud based infrastructure, queries with these APIs take longer than on-campus TED queries.
    • These APIs are not meant for rapid high-volume queries. If this is a use case you are interested in, please let us know by sending an email to: directoryteam@utlists.utexas.edu.

    To use this API, you should have an understanding of RAML. Please visit this link for more information about using RAML:

    https://anypoint.mulesoft.com/apiplatform/utexas/#/portals/organizations/e99c4bf1-da6c-428d-adec-4e2fb8aa560f/apis/65293/versions/67859

    Cost

    The uTexas Enterprise Directory Web Services is available at no cost to UT faculty and staff.

    Service Level Objectives

    Key Metrics

    • Availability: 99.237%

    Overview

    This document defines the service level agreement for TED Web Services.

    Service description

    TED Web Services is a collection of  APIs provided through the Enterprise Service Bus (ESB) to query the uTexas Enterprise Directory (TED). Each API performs one of these use cases:

    • Send a Person/EID and get that person's directory information.
    • Send a Person/UIN and get that person's directory information.
    • Send a Group EID and a Person EID and receive a Yes or No depending on if the person is a member of that Group EID.
    • Send a Group EID and receive a list of the members of that group.

    Intended users

    TED Web Services can be used by authorized university applications.

    Supported computing environment

    All services detailed in this SLA refer to the use of a collection of APIs through the Enterprise Service Bus (ESB)

    To use these APIs, you should have an understanding of RAML. Please visit this link for more information about using RAML:

    https://anypoint.mulesoft.com/apiplatform/utexas/#/portals/organizations/e99c4bf1-da6c-428d-adec-4e2fb8aa560f/apis/65293/versions/67859

    Technical support

    Tier 1 technical support is available during normal business hours. Routine requests are typically addressed within one business day. Any user can submit a support request by emailing directoryteam@utlists.utexas.edu. Requests for TED access, application development consultation, and schema changes should also be sent to directoryteam@utlists.utexas.edu

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods of the Enterprise Service Bus (ESB) and/or the uTexas Enterprise Directory (TED).

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    uTexas Enterprise Directory (TED) subscribers agree to:

    • Adhere to all FERPA rules if restricted student information is used
    • Adhere to the TED Acceptable Use Policy (AUP)