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Virtual ID Cards

As a member of The University of Texas at Austin, you have a Virtual ID Card that you can use in some locations on campus instead of your physical university identification card. 

  • Virtual ID Cards
    As a member of The University of Texas at Austin, you have a Virtual ID Card that displays your official ID Card photo, UT EID, preferred name, and university affiliations. You can access this card at any time by logging into the Virtual ID Card website. 
     
    The Virtual ID Card is not to be used as a substitute to your physical ID Card. Virtual ID Cards do not provide access to buildings on campus or meal plans associated with physical cards, cannot be used to board Capital Metro buses and commuter rail, and may not be accepted as a valid form of identification at all locations on campus.
     
    If you are encountering any issues with your Virtual ID Card, please contact idphotos@utlists.utexas.edu with a description of the error and a screenshot if possible.
     
    Available to:Faculty and Staff,Students
    Features
    • Display your identification credentials on the Web at participating locations on campus that require an ID card
    • Requires your UT EID to use
    • NEVER rely on your Virtual ID card as a replacement for a lost or stolen university photo ID card
    Cost

    Use of a Virtual ID Card is available at no cost to members of UT.

    Service Level Objectives

    Overview

    This document defines the service level agreement for the Virtual ID Card.

    Service description

    The Virtual ID Card provides University of Texas at Austin ID card holders a way to gain access to services when they do not have their physical ID card in their possession.

    Intended users

    Service owners may choose to allow members of the University of Texas at Austin community to log in to this service with their UT EID and password in lieu of presenting their physical ID card.

    Supported computing environment

    The Virtual ID Card is accessed through one of the preferred secure web browsers. The current list of supported browsers can be found on the university's Web Guidelines page.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support, which is provided by the UT Service Desk (512-475-9400).

    Tier 2

    Tier 1 support contacts may escalate support tickets to the idphotos@utlists.utexas.edu support list at their discretion.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance may occur Tuesday mornings at 7:00 a.m., as needed. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for the Virtual ID Card.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.