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UT Directory-White Pages Service (WHIPS)

UT Directory-White Pages Service (WHIPS)

The University White Pages Directory (WHIPS) is a public directory service that contains the contact information of students, faculty, and staff. WHIPS is a repository of information consolidated for the public use of the community at large.  

 

  • UT Directory-White Pages Service (WHIPS)

    The University White Pages Directory (WHIPS) is a public directory service that contains the contact information of students, faculty, and staff. WHIPS is a repository of information consolidated for the public use of the community at large.

    Available to:Students,Faculty and Staff
    Features
    • Provides public data on university students, faculty, and staff in accordance with the Texas Public Records Act (TPRA), and the Family Educational Rights and Privacy Act (FERPA)
    • Updated/refreshed every thirty (30) minutes
    • Provides an LDAP based interface to public directory information
    Cost

    There is no charge to the user for this service.

    Service Level Objectives

    Service description
    The University White Pages Directory (WHIPS) is a public directory service that contains the contact information of students, faculty, and staff. WHIPS is a repository of information consolidated for the public use of the community at large.

    Intended users
    WHIPS can be used by the public to find contact information of current students, faculty and staff.

    Supported computing environment
    The WHIPS web application is accessed through any modern, secure web browser using the https protocol. ITS also provides access to the Production WHIPS environment through a consolidated LDAPv3-based interface.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1
    End users should start with Tier 1 technical support. Any user can submit a support request by emailing directoryteam@utlists.utexas.edu. Users may also call the UT Service Desk at 512-475-9400 for assistance.

    Tier 2
    The UT Service Desk may escalate issues to the WHIPS Administrators. Customers referred to the WHIPS Administrators will be contacted within one business day.

    Maintenance
    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    • Scheduled maintenance that is expected to be non-disruptive to customers occurs on Wednesdays from 9 a.m. to 11 a.m., though maintenance may not occur on every Wednesday. Installation of service, application, and security updates will be performed during the scheduled maintenance window whenever possible. Maintenance events that will involve a service disruption will be scheduled outside regular business hours. ITS will communicate all scheduled maintenance based on its published change notification process.
    • Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for WHIPS.

    User responsibilities
    Users of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.