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Virtual Private Network (VPN)

The VPN (Virtual Private Network) service provides network access for authorized users to certain internal IT resources while not connected to the university's network (e.g. remote connectivity from home or public Wi-Fi hotspot). This service is available to UT Austin faculty, students, staff, official visitors, and certain affiliated workers.

 

The VPN service is protected by two-factor authentication system. Please visit VPN with Two Factor Authentication for more information.

 

All users must abide by the university's Acceptable Use Policy

  • VPN Client Access

     

    The VPN client access service provides network access for authorized users to certain internal IT resources (e.g. printers, locally hosted shared disk mounts, server management interfaces) while not connected to the university's network (e.g. when connected to home network or public Wi-Fi hotspot). This service is automatically available to UT Austin faculty, students, staff, official visitors, and affiliated workers.

    Available to:Students,Faculty and Staff
    Features
    • Enables connections from client devices to UT resources located on-campus behind firewalls or addressed in private address space (e.g. printers, file servers, etc.)
    Cost

    This service is funded by ITS Common Good services and is available at no additional cost.

    Service Level Objectives

     

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The VPN client access service has an availability SLA of 99.9%.

    VPN Client Access Self Help
  • VPN Private Groups

     

    The VPN Private Groups service provides departments with a specialized credential that will assign their remote clients an IP address from a specific range of addresses (vs. the default shared address pool for all users). This enables departments to implement network-based access controls to further restrict access to certain services.

    This services is intended primarily for server administrators that require additional granularity for implementing network-based access controls (e.g. firewall rules) to further restrict access to the administrative interfaces to their servers and services.

    VPN Private Groups can only be requested by authorized TSCs (Technical Support Coordinators) for their respective departments. The TSCs are also solely responsible for adding and removing other members into VPN Private Groups once they have been created.

    Available to:Faculty and Staff
    Features
    • Provides specialized group credentials for client VPN access that will assign an IP address from a range specific to that group

    Cost

    This service is funded by ITS Common Good services and is available at no additional cost.

    Service Level Objectives

     

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The VPN private groups service has no established SLA and is operated on a best-effort basis.

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