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Digital Certificates

Digital certificates are offered to faculty and staff as a tool for signing and encrypting email and other important electronic documents. Because it offers the reliability of central management, you can be assured that certificates can be recovered and revoked in the event of loss or tampering. Two primary uses for certificates are to encrypt email and data files and to sign email. Future uses may include incorporation into certain business processes.

Digital certificates provide one measure in a suite of possible security solutions. Other options include Enterprise Whole Disk Encryption and central storage of data on a system that meets minimum security standards.

At this time, the service does not include certificates for a role; for example, you cannot get a certificate for the Manager of Infrastructure. The certificate would be issued to Joe Smith (who is the Manager of Infrastructure).

 

To obtain a digital certificate, please follow these instructions.

To obtain a SSL (server) certificate, please follow these instructions.

 

Digital Certificates Self Help
  • Digital Certificates

    The Digital Certificates service leverages InCommon's partnership with Comodo and includes unlimited certificates for one fixed annual fee (paid by ITS), including SSL, extended validation, client (personal), and code signing certificates. All of the domains owne or controlled by UT Austin (.edu, .net, .org., .com, and others) are covered. 

    Digital Certificates allow users to exchange information securely via e-mail as well as employ certificate-based encryption. The service does not provide the mechanisms to use the certificates directly. Instead, it is the information used by applications to ensure that data is secure and authentic.

    Available to:Faculty and Staff
    Features
    • Dual-key certificates for encryption and digital signatures
    • Managed public-key environment for reliability and support
    • Works with any desktop application that supports certificates, on any operating system
    • Publication of public keys in the university directory for easy access by colleagues
    Cost

    Digital certificates are available at no cost to faculty and staff with email addresses in supported domains (*utexas.edu and some vanity domains.)

    Service Level Objectives

    Availability (by year): 99.9%

    Supported Computing Environment

    Please see InCommon's list.

    Technical Support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day. Tier 3 requests will escalated to the vendor.

    Tier 1

    End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400. Users with a departmental Technical Support Contact (TSC) should contact that individual.

    Tier 2

    Departmental support staff and the UT Service Desk may escalate issues to Tier 2 (the Information Security Office).

    Maintenance

    The vendor controls the maintenance schedule for the service. Scheduled maintenance is generally performed Tuesday or Saturday evenings.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    In addition, Digital Certificates users agree to:

    • Be aware of and adhere to UT System policies regarding Category-I data storage on portable computing devices
    • Be aware of all information on the Digital Certificates page 
    • Follow the directions for requesting and downloading certificates described on the Web site
    • Provide contact information for your department desktop support staff (if applicable) as requested by ITS for support
    • Provide critical information to ITS in a timely manner when requested for purposes of resolving subscriber issues

    In addition, departmental IT Support Staff agrees to:

    • Assume responsibility for keeping contact information for their department's desktop support staff current and ensure that there are adequate backups
    • Refrain from backing up signing keys