Electronic Physical Security Systems
ITS provides a variety of security solutions for buildings. Systems can be installed that limit access to areas or provide extra personal safety. Services include door access systems that require a proximity card to enter, panic/duress buttons, video security, property protection alarms, and intrusion protection systems.
Security Operation Manuals:
- Handbook of Operating Procedures-Security Alarm Systems
- Building Access Control and Security Operations Manual
- Handbook of Operating Procedures-Video and CCTV Security Systems
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
Do you need to request a new project estimate, have questions about billing or general inquiries about EPSS offerings, but aren't sure where to start? Selecting this catalog item will put you in touch with EPSS Triage group who will provide guidance for your physical security needs. Including: Cabling and maintenance fees estimates, processes, and more.
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
EPSS Rate Structure:
https://ut.service-now.com/sp?id=kb_article&number=KB0018215
Service Level Objectives:
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m.
Request may be sent to the following email addresses:
| Service | Email Address |
| Genetec Access Control, Genetec Video and Training Request | ITS BACS Help |
| Door Schedules | Bacs_schedules@utlists.utexas.edu |
Do you need to relocate a device currently maintained by EPSS? Selecting this catalog item will allow you to identify an existing device for relocation and provide information for its transfer.
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
EPSS Rate Structure:
https://ut.service-now.com/sp?id=kb_article&number=KB0018215
Service Level Objectives:
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m.
Request may be sent to the following email addresses:
| Service | Email Address |
| Genetec Access Control, Genetec Video and Training Request | ITS BACS Help |
| Door Schedules | Bacs_schedules@utlists.utexas.edu |
Do you need to install new security device or other supported hardware? Selecting this catalog item will allow you to provide the required information to start a new hardware installation project.
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
Service Level Objectives:
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m.
Request may be sent to the following email addresses:
| Service | Email Address |
| Bacsweb/Picture Perfect Request | ITS BACS Help |
| Video Request | Video_security_requests@utlists.utexas.edu |
| Door Schedules | Bacs_schedules@utlists.utexas.edu |
Do you need to decommission a security device or other hardware currently supported by Campus Security? Selecting this catalog item will allow you to identify equipment to schedule for decommission.
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
EPSS Rate Structure:
https://ut.service-now.com/sp?id=kb_article&number=KB0018215
Service Level Objectives:
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m.
Request may be sent to the following email addresses:
| Service | Email Address |
| Genetec Access Control, Genetec Video and Training Request | ITS BACS Help |
| Door Schedules | Bacs_schedules@utlists.utexas.edu |
Use this form to make EPSS System software requests for support on software, user account new access or changes, schedule changes, video pulls, badge access, training and others.
Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
· Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
· Video security using closed circuit TV or DVR recording is available for security-sensitive areas
· Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
· Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
EPSS Rate Structure for FY 19/20:
| Service | Distribution Base | Rate | Description |
| Labor | Per hour | $64.00 | The hourly rate to be charged for all work order costs not covered within the service rate. |
| Tier 1 Video | Per month, per camera instance | $30.00 | Provides video storage, support and life cycle costs for all tier 1 cameras. A tier 1 camera is a camera that meets standards set in the CCTV and Video guidelines |
| Tier 2 Video | Per month, per camera instance | $38.00 | Provides video storage, support and life cycle costs for all tier 2 cameras. A tier 2 camera is a camera that meets standards set in the CCTV and Video guidelines |
| Elevator Control | Per month, per instance/floor | $32.00 | Building floor elevator control. This rate applies to each floor controlled. A card reader in the cab of the elevator is required and is billed under the..... |
| Biometric Reader | Per month, per instance | $39.00 | Fingerprint reader that is used in conjuction with a standard card reader. |
| Electronic Security Door | Per month, per instance | $29.00 | This rate includes any of the following (card reader door with electronic lock, door position switch and request to exit/wireless card reader-lock/electric... |
| Intrusion Detection (Alarm Point) | Per month, per instance | $15.00 | Detection device that reports alarms to UTPD (e.g. glassbreak and motion detectors). |
| Intrusion Detection (Panic Button) | Per month, per instance | $15.00 | Panic button that reports immediate duress alarm. |
Service Level Objectives:
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m.
Request may be sent to the following email addresses:
| Service | Email Address |
| Genetec Access Control, Genetec Video, and Training Request | bacshelp@its.utexas.edu |
| Door Schedules | Bacs_schedules@utlists.utexas.edu |
Do you need to request an exception to a policy specified in the Handbook of Operating Procedures for Security Alarm Systems or Video and CCTV Security Systems? Use this form to fill out information regarding the exception you would like to request. The EPSS team will review the request, and reach out to you for any additional information. The request will then be reviewed by UTPD and Campus Safety for further consideration.
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- Building Access Control System (BACS) requires an authorized university photo ID proximity card (issued by the ID Center) to access secured areas
- · Panic/Duress buttons send a silent alarm to UTPD and are available for areas where threats to personal safety may be possible
- · Video security using closed circuit TV or DVR recording is available for security-sensitive areas
- · Property protection is available for computers, printers, and monitors using a fiber optic loop (FOL) or cat5 wire to create a secure link.
- · Intrusion protection devices—such as motion sensors and door contacts—provide after-hours protection
EPSS Rate Structure for FY 19/20:
|
Service |
Distribution Base |
Rate |
Description |
|
Labor |
Per hour |
$64.00 |
The hourly rate to be charged for all work order costs not covered within the service rate. |
|
Tier 1 Video |
Per month, per camera instance |
$30.00 |
Provides video storage, support and life cycle costs for all tier 1 cameras. A tier 1 camera is a camera that meets standards set in the CCTV and Video guidelines |
|
Tier 2 Video |
Per month, per camera instance |
$38.00 |
Provides video storage, support and life cycle costs for all tier 2 cameras. A tier 2 camera is a camera that meets standards set in the CCTV and Video guidelines |
|
Elevator Control |
Per month, per instance/floor |
$32.00 |
Building floor elevator control. This rate applies to each floor controlled. A card reader in the cab of the elevator is required and is billed under the..... |
|
Biometric Reader |
Per month, per instance |
$39.00 |
Fingerprint reader that is used in conjuction with a standard card reader. |
|
Electronic Security Door |
Per month, per instance |
$29.00 |
This rate includes any of the following (card reader door with electronic lock, door position switch and request to exit/wireless card reader-lock/electric... |
|
Intrusion Detection (Alarm Point) |
Per month, per instance |
$15.00 |
Detection device that reports alarms to UTPD (e.g. glassbreak and motion detectors). |
|
Intrusion Detection (Panic Button) |
Per month, per instance |
$15.00 |
Panic button that reports immediate durress alarm. |
Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed. Campus Security Systems Support Technical support is available during normal business hours: M-F 7:30 a.m. - 4:30 p.m. Please note that Exception Requests are reviewed by UTPD and Campus Safety and may have a longer turn around time.
Request may be sent to the following email addresses:
|
Service |
Email Address |
|
Bacsweb/Picture Perfect Request | |
|
Video Request | |
|
Door Schedules |