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Residence Hall Network (Resnet)

Residence Hall Network (Resnet)

Resnet (Residence Hall Network) provides both wireless and wired internet service to the university's residence halls. A basic level of service is included in all housing contracts, and residents may upgrade to higher service tiers as needed.

 

Resnet provides

  • 802.11a/g/n/ac Wi-Fi network connectivity in rooms and common areas in the university residence halls
  • Gigabit wired network connectivity in all rooms
  • Portability of your Resnet data plan to anywhere on campus where the utexas Wi-Fi network is available

 

All users must abide by the university's Acceptable Use Policy

 

  • Resnet Data Plan

    Subscribers can purchase a higher data plan increase their data allocation for use on Resnet, as well as on the campus Wi-Fi network.

    Available to:Students
    Features
    • Optional data plan upgrades to increase weekly data allocation
    Cost

    Tier 1 service is included in all housing contracts. Pricing for upgrading to a higher data plan is as follows: 

    Data PlanAllocationCost
    Tier 110 GB/wkIncluded in room rate
    Tier 250 GB/wk$22.00 per semester
    Tier 3200 GB/wk$50.00 per semester
    Tier 41000 GB/wk$60.00 per semester

    * The above rates are effective from August 1, 2016 through August 31, 2017.

    Service Level Objectives

    Technical Support

    Technical support is available during university business hours - typically M-F 8:00am to 5:00pm (excluding university holidays). 

    Routine requests are typically addressed within one business day. UT Service Desk staff may escalate requests as needed.

     

    UT Service Desk    
    (512) 475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

     

    Service Availability

    The Resnet service has an availability SLA of 99.9% for the core system.

    Individual ports / rooms do not have a set SLA and are handled on an as-available basis during university business hours.

     

    Maintenance and Incident Communications

    ITS will follow established maintenance and change management processes for this service.

    ITS will follow established incident communications processes for unplanned outages for this service.

    Resnet Data Plan Self Help