This site requires JavaScript to be enabled
Welcome Guest|
Recent searches
IE BUMPER

ServiceNow

ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, and business services.

 

ServiceNow Self Help
  • Contact ServiceNow Team

    ServiceNow permissions, group changes, knowledge management, and general questions can be submitted here. 

    Available to:Students,Faculty and Staff,Guest
    Features
    • Change assignment group members
    • Manage assignment groups
    • Change knowledge base permissions 
    Cost

    No Cost.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • Add New Service

    To add a new Business Service to the ServiceNow catalog use the Request button.

    Available to:Faculty and Staff
    Features
    • Add a new service IT, HR, Business Services, and Facilities catalogs
    • Attached multiple offerings and options
    • Add new request items
    • Route to the correct group for service fulfillment 
    Cost

    No cost.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu 

  • New Customer Onboarding

    Request to add new users to the ServiceNow platform.

    Available to:Faculty and Staff
    Features
    • Add new customers
    • Assign roles
    Cost

    Cost dependent upon volume and complexity of service and license availability.

    Service Level Objectives

    Routine requests are typically addressed within one business day.  
    UT Service Desk staff may escalate requests as needed.
     
    Technical Support
    Technical support is available during normal business hours:
    M-F 8:00 a.m. - 5:00 p.m.  

    UT Service Desk    
    512-475-9400
    Create a Ticket
    Direct Email help@its.utexas.edu