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  • UTLogin

    UTLogin is a centralized authentication service which supports web-based and stand-alone applications through standard authentication protocols.

    If you would like to integrate with UTLogin, please click this link: http://links.utexas.edu/curwbte.

    Available to:Faculty and Staff
    Features
    • Allows departments to authenticate UT EID holders when logging into departmental systems.
    • Provides single sign-on capability for participating applications.
    • Provides multifactor authentication where appropriate.
    • Offers detailed logging for audit and security purposes.
    • Provides support for common server platforms and third party applications.
    • Supports Web Policy Agent (WPA) and SAML interfaces.
    • Includes support for future extensibility such as third-party authentication as well as REST and OAuth interfaces.
    Cost

    The UTLogin service is available at no cost to UT EID holders.

    Service Level Objectives

    Key Metrics

    • Availability: 99.42%

    Please note that this SLA is dependent on other campus SLAs and is adjusted as those change.

    Overview

    This document defines the service level agreement for UTLogin.

    Service description

    UTLogin uses the UT Electronic Identifier (UT EID) to provide secure single sign on (SSO) for university web applications. UTLogin also integrates with stand-alone applications through standards-based authentication protocols.

    Intended users

    UTLogin can be used by campus departments or organizations who wish to provide consistent authentication behavior to consumers of their services.

    UTLogin can be used by all UT EID holders for UT EID authentication.

    Supported computing environment

    Campus Departments and Organizations

    UTLogin is the preferred UT EID authentication system for the university.

    A list of technical requirements for supported Web Policy Agents is available on the ForgeRock website. UTLogin’s available application programming interfaces (APIs) are also listed by ForgeRock. Standard SAML 2.0 implementation requirements apply to the UTLogin SAML interface.

    UT EID holders

    The minimum recommended client software requirements are aligned with University defined standards.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400.

    Tier 2

    Departmental support staff and the UT Service Desk may escalate issues to UTLogin Administrators. Customers referred to the UTLogin Administrators will be contacted within one business day.

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance occurs on Wednesdays from 6:30 to 7 a.m. and/or Sundays from 9 a.m. to 1 p.m. Please note that maintenance may not occur on every Wednesday and/or Sunday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for UTLogin.

    User responsibilities

    Users and owners of UTLogin protected services agree to be aware of and adhere to the University of Texas at Austin Acceptable Use Policy.

    Owners of UTLogin protected services agree to:

    • Be aware of and adhere to the UTLogin Acceptable Use Policy.
    • Perform web policy agent upgrades within 180 days of agent release and within 60 days of a security advisory being published, unless a shorter window is established by the Information Security Office.
    • Use UTLogin best practices when feasible.