• Allows service providers to authenticate UT EID holders.
• Provides single sign-on capability for participating applications.
• Provides mulit-factor authentication where appropriate.
• Uses the Austin Active Directory as a backend user data store.
• Supports Security Access Markup Language v2.0 (SAML).

Any EID holder with an active, valid UT EID is eligible to authenticate using Enterprise Authentication.

University departments may integrate their service providers with Enterprise Authentication at no cost.

Key Metrics

• Production Availability: 99.491%

Please note that this SLA is dependent on other campus SLAs and is adjusted as those change.

Overview

This document defines the service level agreement for Enterprise Authentication.

Service description

Enterprise Authentication uses the UT Electronic Identifier (UT EID) to provide secure single sign on (SSO) for university web applications using SAML.

Intended users

Enterprise Authentication can be used by campus departments who wish to provide consistent authentication behavior to the consumers of their service.

Enterprise Authentication can be used by all UT EID holders for UT EID authentication.

Supported computing environment

Technical support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page for service availability and service delivery issues. Services may not be available during the maintenance periods.

User responsibilities

Users and owners of Enterprise Authentication-protected services agree to be aware of and adhere to the university's Acceptable Use Policy as well as the Information Resources Acceptable Use and Security Policy Agreement, as applicable.

Owners of Enterprise Authentication-protected services agree to:

• Be aware of an adhere to the Authentication Acceptable Use Policy.
• Implement best practices when feasible.

• Provides a single sign-on for both internal and external users.
• Integrated with the uTexas Enterprise Directory (TED).
• Provides multi-factor authentication where appropriate.
• Reduces development time for access controls.
• Reduces the need for end-users to maintain accounts with multiple organizations.
• Currently supports Service Providers implementing the SAML 2.0 standard.

Shibboleth is centrally funded. There is no charge to the user for this service.

Key Metrics

• Production Availability: 99.3%

Overview

This document defines the service level agreement for Shibboleth.

Service description

UT Austin's Shibboleth services provides authentication services to Service Providers who are unable to utilize Central Web Authentication.

Shibboleth provides familiar UT EID based authentication to end users while customizing and restricting the attribute information provided to Service Providers.

Intended users

Shibboleth can be used by campus departments or organizations who wish to provide consistent authentication behavior to the consumers of their service.

Shibboleth is most commonly utilized when the Service Provider is a 3rd party vendor that is not housed on campus. Central Web Authentication and TED LDAP authentication services are not available for these Service Providers.

Supported computing environment

Service Providers may consult the Shibboleth documentation at the official site: Shibboleth

Users of the services that implement Shibboleth authenticate through a familiar web interface. This login page is supported on the list of preferred secure browsers. The current list of browsers can be found on the university's Web Guidelines page.

Technical support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

User responsibilities

Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

Departments who implement a service utilizing this service agree to the Authentication Acceptable Use Policy (AUP).

Enhances the security of your personal information held within university systems (for example, paycheck bank routing information) by combating password fraud.

Compatible with iOS, Android, Blackberry, Windows and other mobile devices, eliminating the need for a separate one-time password key fob or other device.

Multi-Factor Authentication (MFA) protection for university applications and services is available at no cost to university CSUs.

An MFA account is available at no cost to university faculty, staff, and students.

Key Metrics

Availability is dependent on the service used for Multi-Factor Authentication:

• Enterprise Authentication: 99.491%
• Shibboleth: 99.3%
• UTLogin: 99.42%

Please note that this SLO is dependent on other campus SLOs and is adjusted as those change.

Overview
This document defines the service level agreement for the EID-based Multi-Factor Authentication system.

Service description
Multi-Factor Authentication provides an additional level of security for university applications by adding additional factors of authentication to the regular EID password authentication step.

Intended users
Multi-Factor Authentication (MFA) protection for university applications and services is available at no cost to university CSUs.

An MFA account is available at no cost to university faculty, staff, and students.

Supported computing environment
Application and service owners who have integrated with the Enterprise Authentication, UTLogin, or UT Shibboleth services are supported out-of-the-box.

Application and service owners who have not integrated with those authentication services should contact the MFA Team to see if their environment is supported.

End users of the MFA service may use a number of supported devices including (but not limited to): iOS devices, Android devices, cellular devices which support SMS text messages, telephones which support voice calling features, Touch ID, and supported security keys.

Technical support
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance, as well as service availability and delivery issues, using the Alerts and Outages page. Services may not be available during maintenance periods.

User responsibilities
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy for University Employees and the university's Acceptable Use Policy for University Students, as applicable.

• Allows departments to authenticate UT EID holders when logging into departmental systems.
• Provides single sign-on capability for participating applications.
• Provides mulit-factor authentication where appropriate.
• Offers detailed logging for audit and security purposes.
• Provides support for common server platforms and third party applications.
• Supports Web Policy Agent (WPA) and SAML interfaces.
• Includes support for future extensibility such as third-party authentication as well as REST and OAuth interfaces.

The UTLogin service is available at no cost to UT EID holders.

Key Metrics

• Availability: 99.42%

Please note that this SLA is dependent on other campus SLAs and is adjusted as those change.

UTLogin KPIs are posted to https://iamservices.utexas.edu/resources/metrics/utlogin-stability-metrics/

Overview

This document defines the service level agreement for UTLogin.

Service description

UTLogin uses the UT Electronic Identifier (UT EID) to provide secure single sign on (SSO) for university web applications. UTLogin also integrates with stand-alone applications through standards-based authentication protocols.

Intended users

UTLogin can be used by campus departments or organizations who wish to provide consistent authentication behavior to consumers of their services.

UTLogin can be used by all UT EID holders for UT EID authentication.

Supported computing environment

Technical support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page for service availability and service delivery issues. Services may not be available during the maintenance periods.

User responsibilities

Users and owners of UTLogin protected services agree to be aware of and adhere to the University of Texas at Austin Acceptable Use Policy.

Owners of UTLogin protected services agree to:

• Be aware of and adhere to the UTLogin Acceptable Use Policy.
• Perform web policy agent upgrades within 180 days of agent release and within 60 days of a security advisory being published, unless a shorter window is established by the Information Security Office.
• Use UTLogin best practices when feasible.