Adobe Connect - Web Conference
Web conferencing using Adobe Connect enables faculty and staff to create and share presentations and online training materials. Meeting organizers can create a meeting room, invite individuals to their meeting, then present both audio and video information to attendees. Organizers can share their screens, PowerPoint presentations, or other documents for collaborative or teaching purposes. Participants have access to notes, a chatroom, and a whiteboard to further enhance the collaborative experience.
Want to host a meeting? You'll need to register online first (faculty and staff only, UT EID required).
Want to attend a meeting? Just click on the link in the e-mail message that the meeting organizer sent to you. You should also test your connection before your meeting to make sure everything will run smoothly.
- Adobe Connect uses only a Web browser and Adobe Flash Player. Optionally, the Adobe Connect Meeting Add-In can be substituted for the Adobe Flash Player to view a meeting or recording
- Adobe Connect Meeting Add-In must be installed for screen sharing.
- Enables faculty to create virtual classrooms and record sessions for future viewing
- Provides faculty and staff with a way to collaborate with individuals from around the world
- Enables colleges to host interactive information sessions with prospective students
- Adobe Connect software includes support for the following languages: Brazilian, Portuguese, Chinese Simplified, Dutch, English, German, Italian, Japanese, Korean, Russian, Spanish, and Turkish.
Instead of traveling to a meeting, lecture, or presentation, you can attend a Web conference. You'll save between 0.6 and 1 pound of carbon emissions for each mile you would have traveled.
Adobe Connect Web Conferencing is made available at no direct cost to faculty and staff through a campus cooperative. Individual Colleges, Schools, and Administrative units contribute to the cooperative based upon their groups' annual utilization of the service. Students may use Adobe Connect Web conferencing for classroom purposes with the sponsorship of a faculty member.
Key Metrics
- Availability: 99%
- Routine work request acknowledgment response time: 1 business day
- Review and response to pending open requests : 5 business days
Overview
This document defines the service level agreement for Adobe Connect Web Conferencing.
Service description
Adobe Connect enables faculty and staff to create and share presentations and online training materials. Meeting organizers create a meeting room, invite individuals to their meeting, then present both audio and video information to attendees. Organizers can share their screens, PowerPoint presentations, or other documents for collaborative or teaching purposes. Participants have access to notes, a chat room, and a whiteboard to further enhance the collaborative experience.
Intended users
Adobe Connect Web Conferencing can be used by current students, faculty, staff, and students (with departmental or faculty sponsorship).
Supported computing environment
Client system requirements:
Windows
1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows 10, Windows 8.1 (32-bit/64-bit, Windows 7 (32-bit/64-bit
512MB of RAM (1GB recommended)
Microsoft Internet Explorer 9 or later, Windows Edge browser, Mozilla Firefox, Google Chrome
Adobe Flash Player 13
Mac OS
1.83GHz Intel Core™ Duo or faster processor
512MB of RAM (1GB recommended)
Mac OS X 10.9, 10.10, 10.11, 10.12
Mozilla Firefox, Apple Safari, Google Chrome
Adobe Flash Player 13
Linux
Ubuntu 14.04; Red Hat Enterprise Linux 6
No Add-in support for Linux. Users on Linux can attend meetings in the browser.
Google Chrome
Adobe Flash Player 23.0+
Virtual Environment
Cirix XenApp 7.5
Mobile
Apple supported OS versions summary: iOS 8.1.2 and higher
Android supported OS versions summary: 4.4 and higher
Mobile device users are encouraged to download the Adobe Connect Mobile app. See http://www.adobe.com/products/adobeconnect/feature-details/adobe-connectmobile.html
NOTE: On Android devices, the Adobe Connect Mobile 2.1 app no longer requires the Adobe AIR Runtime to be installed
NOTE: Simultaneous teleconference activity is restricted when using a camera that does not support simultaneous data and voice.
Additional requirements
To publish HD streams, the publishing machine’s processor must be i5 dual core, 2 GHz or better.
Bandwidth: 512Kbps for participants, meeting attendees, and end users of Adobe Connect applications.
Connection: DSL/cable (wired connection recommended) for Adobe Connect presenters, administrators, trainers, and event and meeting hosts
Adobe Connect account management by Meeting Hosts, Event or Webinar Managers, Virtual Classroom Managers, and Administrators requires Adobe Flash Player 23 or higher.
Technical support
Both Tier 1 and Tier 2 technical support are available during normal business hours. Routine requests are typically addressed within one business day.
Tier 1
End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400. Users with a departmental Technical Support Contact (TSC) should contact that individual.
Tier 2
Departmental support staff and the UT Service Desk may escalate issues to Tier 2.
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance may occur weekly on Sundays from midnight until 6 a.m. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance. For long scheduled outages (Adobe Connect upgrades, etc), scheduled maintenance may occur during a custom weekend window.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.
Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for Web Conferencing.
User responsibilities
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
Web Conferencing subscribers agree to:
- Patch computing equipment (desktop, laptop, mobile device) as recommended by vendor.
- Use supported client software.
- Provide critical information to ITS in a timely manner when requested for purposes of resolving subscriber issues.
NOTE: It is recommended that web conferencing subscribers reference vendor's Using Adobe Connect 9 website when possible.
In addition to the items listed above, departmental IT support staff agree to:
- Designate at least one secondary TSC for each department
- Provide Tier 1 support for subscribers in the supported department