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* DPUSER

*DPUSER is a mainframe application that supports a wide range of university applications and processes, including information about users, departments, applications, files, and application authorizations.

  • *DPUSER

    *DPUSER is a mainframe application that supports a wide range of university applications and processes, including information about users, departments, applications, files, and application authorizations. Technical Support can be found under Service Level Objectives.

     

    When using the "Request" button be sure to include all of the following in the "Additional Comments" section:

    • Name
    • EID
    • Contact Phone Number
    • Two Digit Department Prefix for which you are requesting a change
    • Exact description of the change

    Mainframe Contact Support

    Available to:Faculty and Staff
    Features
    • Access to *DPUSER is provided via a Mainframe TN3270 emulator.
    • Can be used by End Users to view account and departmental information
    • Used by Department Contacts to create and maintain user accounts
    Cost

    *DPUSER is centrally funded. There is no charge to the user for this service.

    Service Level Objectives

    Intended users

    *DPUSER can be used by staff members that have a *DPUSER logon.

    Supported computing environment

    Access to *DPUSER is provided through a mainframe 3270 emulator.

    Technical support

    Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

    Tier 1

    End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400.

    Tier 2     

    Departmental support staff and the UT Service Desk may escalate issues to Tier 2. The Mainframe User Support team can address and resolve most DPUSER issues. Issues which they are unable to support will be escalated to Tier 3. Issues escalated to Tier 3 may take an additional business day to resolve.

    Mainframe Contacts:  ITS has hosted a support index for Mainframe Departmental Contacts: Contact Support

     

    Maintenance

    ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

    Scheduled maintenance may occur on Thursdays at 7:00am, as needed. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

    Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.

    Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for *DPUSER.

    User responsibilities

    Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

    *DPUSER department contacts must also sign the *DPUSER Contact Memo