What is a Reserved Maintenance Window

The Reserved Maintenance Window should be used only rarely, for high-impact events during which no other service changes should occur. Due to the impact of these events, the owner of a Reserved Maintenance Window should notify the owners of any maintenance events that are already scheduled to overlap with the Reserved Maintenance Window. In virtually all cases, these overlapping events will need to be rescheduled.

NOTE:  Only the Change Advisory Board (CAB) Facilitator can create, update, and delete Reserved Maintenance & Blackout Window.

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Change Advisory Board (CAB

Request for a Reserved Maintenance Window is submitted to the Change Advisory Board (CAB) for approval before they are published on the IT Maintenance Calendar. Members will review for any conflicts, approve or reject the request.  The requestor will be notified by the CAB Facilitator on the board decision.

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Submit a Request

You can submit a request for a Reserved Maintenance Window using the form linked below.

Request for a Reserved Maintenance Window

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Instructions for Reserved Maintenance Window Form

Form Fields under Requester Details:

1.  Requested By:
   
   1. Required Field
   2. Enter the name or EID of the person who is the person entering the request on behalf of requested for or calling in the request.
2. Request For:
   
   1. Required Field
   2. Enter the name or EID of the person who is the person receiving the service requested.
3. Primary Contact:
   
   1. This is the person that will be contacted for any additional information or clarification
4. Primary Contact Phone:
   
   1. Automatic Field
   2. Please modify with alternate contact phone, if needed.
5. Primary Contact Email:
   
   1. Automatic Field
   2. Please modify with alternate contact phone, if needed.
6. Location: 
   
   1. Automatic Field
   2. Please modify with alternate contact phone, if needed. 
7. Event Title:
   
   1. Required Field
   2. Name that you would like to appear for all windows within this Reserved Maintenance Window, such as "Network Maintenance"
8. Description:
   
   1. Required Field
   2. Short description for this reserved maintenance window
9. Events can be created as recurring or one-time. (All-day events are discouraged; where possible, provide the actual timeframe for reserved maintenance window time).
   
   1. Events can be created as recurring or one-time.
      
      1. One-time Event:
         
         1. Start Date:
            
            1. MM/DD/YYYY
            2. Start Date of Reserved Maintenance Window
         2. Start Time: 
            
            1. HH:MM AM/PM
            2. Start Time of Reserved Maintenance Window
         3. End Time:
            
            1. HH:MM AM/PM
            2. End Time of Reserved Maintenance Window
      2. Recurring Event:
         
         1. Reoccurrence Pattern
            
            1. Select: Daily, Weekly, Monthly, or Yearly
            2. Start Date:
               
               1. MM/DD/YYYY
               2. Start Date of Reserved Maintenance Window
            3. Repeat Until:
               
               1. MM/DD/YYYY
               2. End Date of Reserved Maintenance Window
            4. Start Time:
               
               1. HH:MM AM/PM
               2. Start Time of Reserved Maintenance Window
            5. End Time:
               
               1. HH:MM AM/PM
               2. End Time of Reserved Maintenance Window
      3. Additional Comments:
         
         1.  Any additional comments pertaining to the Reserved Maintenance Window

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