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UTmail: Getting Started

Number of views : 96
Article Number : KB0018957
Published on : 2022-05-24
Last modified : 2022-05-24 14:56:11
Knowledge Base : IT Public Self Help

 

 

Table of Contents

What is UTmail?

What Features Does UTmail Have?

How Do I Claim My UTmail Account?

What is UTmail Two-Factor Authentication and How Do I Sign Up?

How Do I Use Outlook Desktop and Other Email with UTmail Two-Factor Authentication?

How Do I Set Up UTmail On My Mobile Device?

 

 

 

What is UTmail?

UTmail is a branded G Suite service that provides eligible members of the University of Texas at Austin community with a University-affiliated @utexas.edu email address.

 

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What Features Does UTmail Have?

For a full list of UTmail features, please visit: UTmail Features

 

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How Do I Claim My UTmail Account?

To claim your UTmail account, follow the instructions below:

Instructions to Claim a UTmail Account

1. Navigate to the UTmail Portal: https://get.utmail.utexas.edu/

 

2. Select 'Create Account'.



3. Log in Using Your UT EID.



4.  Enter your UT EID and Password. Select, 'Sign In'.



5. Authenticate using Duo Multi-Factor Authentication. Select an authentication method:

  • Send Me a Push
  • Call Me
  • Enter a Passcode

 

6. After successfully authenticating, you will arrive at the account management portal.

  • Enter your desired email address, then choose and confirm your UTmail password.
  • Select 'Create Account'

 

7. Agree to send the above information to Google.

 

 

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What is UTmail Two-Factor Authentication and How Do I Sign Up?

Unlike other UT services which use Duo for two-factor authentication, UTmail uses Google's own two-factor authentication system.

This works by obtaining codes through the Google Authenticator app, or responding to push notifications from the general Google app.

 

For assistance setting up Google two-factor authentication, please visit: Google Two-Factor Authentication

 

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How Do I Use Outlook and Other Email with UTmail Two-Factor Authentication?

Microsoft has updated to allow you to set up your email account using the regular password experience, but with an additional step to confirm the access with a phone verification code.

For assistance setting up UTmail in MS Outlook on Mac OS or Windows, please visit: Add UTmail to My Outlook Client

 

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How Do I Set Up UTmail On My Mobile Device?

Step-by-step instructions for configuring your mobile device to access your UTmail account can be found at: Use Google Workspace On Your Device

 

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