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Apple Mail Cannot Open Exchange Shared / Resource Mailboxes

Number of views : 24
Article Number : KB0018662
Published on : 2022-06-30
Last modified : 2022-06-30 15:51:01
Knowledge Base : IT Public Self Help

Apple Mail only supports opening shared / resource mailboxes with legacy protocols (IMAP/POP) and not Exchange ActiveSync. As of August 4th 2020, per the guidance of of the UT Information Security Office, legacy protocols for Exchange have been blocked in favor of Exchange ActiveSync.

As an alternative, we suggest using the Outlook Web Application or the Outlook client for Mac to open resource mailboxes.

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