ITS Change Management Knowledge Base
Number of views :
29
Article Number :
KB0018354
Published on :
2024-01-29
Last modified :
2024-01-29 17:53:46
Knowledge Base :
IT Public Self Help
Welcome to the ITS Change Management Knowledge Base
The knowledge articles below are designed to:
- Introduce users to the ITS change management initiative and scope
- Provide information regarding CIs, change types, and the change catalog
- Detail the change request lifecycle
- Provide information on the change request form
Knowledge:
Request for Change (RFC)
- What's Changed With Change?
- Change Request Form - Detailed Look
- How To Approve Change Requests
- Change Management Services
- The Standard Change Catalog
- Change Risk Assessment Value (RAV) Calculator
Process
- Create an Outage Record on Alerts and Outages Service Portal
- Change Request Lifecycle
- Change Management Scope Examples
- The Four Changes: Standard, Normal, Expedited, and Emergency
- Post Implementation Review (PIR)
- Change Management Email Notifications
- Creating a Reserved Maintenance Window
- Manage a Maintenance Schedule in UT ServiceNow
Links
Training
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