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Incident: Create Request not making a Request

Number of views : 6
Article Number : KB0017852
Published on : 2019-10-01
Last modified : 2019-10-01 15:49:32
Knowledge Base : ServiceNow - Public Self Help

After our most recent update we have encountered an issue where using the Create Request in the Incident context menu (screenshot below) does not actually create a request. We are looking into the fix for this issue and will be updating this article as progress has been made. 

 

 

In the interim period, the current workaround is to create a new request with the appropriate item and attach the Incident as a parent in the RITM ticket.

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